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Late Tax Credit award and cost of Living payments

I was paid my 2023/2024 Tax credit award in a lump sum at the beginning of August. I'm self employed, so it was awarded once I confirmed my income. I was told that I should automatically receive the cost of living payments I am entitled to. Does anyone know if this comes at a later date, or if they could have been missed? I'm getting nowhere with the helpline - they told me to write in and ask if I could be considered for the payments - after telling me I was entitled to them! TIA

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