Car supermarket for used vehicles

EStreeter04

Hello, what experience does anyone have of purchasing a vehicle online (so you don't see it first) where they deliver it to your home? Am considering a vehicle like this due to its distance from me. Am told I pay a small deposit, the car comes on a delivery truck, I can look over it and even test-drive it, and then if I want to keep it I send the balance via bank transfer.  All good, but does this arrangement negate my consumer rights to return the car if after having it inspected I find all is not well (believe when you buy online you have a period of at least 14 days to reject goods?) Thoughts/experiences welcome, please.

Car_54

Other better-qualified people will advise on the consumer rights question.

BUT what happens when you hit a problem after the 14 days? Even if the dealer is happy to fix it, it will be down to you to return the car 100/200 miles (or whatever), possibly on a trailer, at considerable bother and expense.

We regularly see posts from people who have bought at a distance, and it's ended in tears.

Jellynailer

The 14 days runs from the day after delivery,  To be sure, I suggest you check out the company's terms and conditions and check all smaill print in their website and communications.  My car was delivered to me but the delivery driver put the handbrake on so tight I had to get someone to release it before I could try it out! 

EStreeter04

Car_54 said:

Other better-qualified people will advise on the consumer rights question.

BUT what happens when you hit a problem after the 14 days? Even if the dealer is happy to fix it, it will be down to you to return the car 100/200 miles (or whatever), possibly on a trailer, at considerable bother and expense.

We regularly see posts from people who have bought at a distance, and it's ended in tears.

They provide a 3 month/3000 mile warranty and have confirmed the vehicle could be fixed locally (non-main dealer hourly rate), and that they reimburse so the garage isn't waiting to be paid.  My interest in the consumer rights side of things is whether them letting me inspect/test drive the vehicle when it rocks up at my house, before sending the final balance, is a way of losing my right to reject the car outright if after having it looked at by a local garage in the early few days after delivery I find it has faults that I simply don't want to go down the repair route for, and want to reject it.

paul_c123

Yeah it sounds like its designed exactly to do that. You would not be able to reject it simply because you didn't like it, you'd need to find that its faulty/not as described or whatever. Its still pretty good consumer rights, hence why dealers are so expensive and the price difference between a trade in and retail of the same car is so high.

Are you part-exchanging another car? That complicates things massively, because there's no way to get that back.

EStreeter04

paul_c123 said:

Yeah it sounds like its designed exactly to do that. You would not be able to reject it simply because you didn't like it, you'd need to find that its faulty/not as described or whatever. Its still pretty good consumer rights, hence why dealers are so expensive and the price difference between a trade in and retail of the same car is so high.

Are you part-exchanging another car? That complicates things massively, because there's no way to get that back.

Wouldn't want to reject it because "didn't like it" - have already driven/used similar vehicle.  My concerns are simply that once I've had it looked at locally by a garage and they find a major fault not covered by the supplied warranty then I may wish to reject it.  No part exchange involved in this case.

Desmond_Hume

What car is it?

Nobbie1967

No, you still have the right to reject for 14 days from delivery. I suspect the dealer allows the inspection and immediate rejection to weed out those who have just got cold feet about the deal. That way they can just reload the car and bring it back for resale. They should give you details of your right to reject when they deliver it.
https://www.themotorombudsman.org/distance-sales-faqs

paul_c123

Nobbie1967 said:

No, you still have the right to reject for 14 days from delivery. I suspect the dealer allows the inspection and immediate rejection to weed out those who have just got cold feet about the deal. That way they can just reload the car and bring it back for resale. They should give you details of your right to reject when they deliver it.
https://www.themotorombudsman.org/distance-sales-faqs

Actually that guidance is wrong. Its suggesting that because its not done at the dealer's premises, its defined as a distance sale. If you look deep into the legislation:

"“distance contract” means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;"

Since the contract is concluded with the delivery driver there (who is acting as an agent of the dealer), its definitely a simultaneous physical presence.

Its an "off premises contract" https://www.legislation.gov.uk/uksi/2013/3134/regulation/5

Apologies for previous error - YES you can cancel an off-premises contract 14 days after delivery. The rights are much the same as distance selling.

EStreeter04

Desmond_Hume said:

What car is it?

Nissan NV200

Schofip

This company seems to employ a number of Spanish practices.
I was interested in a car and contacted car supermarket for more information. I was told i could have the car transferred to a local branch of car supermarket for £25 but i would need to pay £199 covering the transfer and a refundable holding fee. I went away to consider. The day after the price of the car had been increased by £500. I decided this was not acceptable so i thought i would do nothing and just monitor the price. four  days later the price dropped by £200 and the day after that it dropped back to the price i had originally seen it at. It seems that if one or maybe more people  show an interest in a car they up the price.