Multi Ticket Merlin Attractions London

revs

believe me, its greed...visiting legoland in manchester recently, demonstrates that.  Its been completely scaled down and staff cut whilst the price has gone up.  My kids were hoping to see wax Ant and Dec but they couldn't find them!  

born_again

revs said:

Only booked them the start of August, 3 adults and 2 children for £240.  Tickets today are £264.  Greed, they can't get enough!

How much is each attraction if bought separately?

jon81uk

Alderbank said:

Their published prices for London Attractions Combo Tickets for this afternoon include:

Madame Tussauds + London Eye + Big Bus £55

Madame Tussauds + Big Bus                        £50

What were the prices when you booked?  They might be doing you out of a couple of quid per ticket. Not worth taking them to court unfortunately.

So based on the prices right now the maximum refund due would be £5 per ticket anyway.

Alderbank

jon81uk said:

Alderbank said:

Their published prices for London Attractions Combo Tickets for this afternoon include:

Madame Tussauds + London Eye + Big Bus £55

Madame Tussauds + Big Bus                        £50

What were the prices when you booked?  They might be doing you out of a couple of quid per ticket. Not worth taking them to court unfortunately.

So based on the prices right now the maximum refund due would be £5 per ticket anyway.

That sort of seems to be Merlin's argument, but it is not the only way to calculate a refund and is probably not the fairest.
Merlin just make up those prices. Just 'based on those prices', the London Eye costs £5 and we know that is never the case.
I suppose Merlin could have said, 'You didn't take the combo bundle, instead you took Mme Tussauds £42 and Big Bus Tour £38, you only paid £55 so really you owe us £25.'

Equally the OP might argue that Merlin denied them the London Eye ride so should refund £42 each but that would also be unfair, to Merlin in that case.

A fairer way would be to total the three individual attractions, calculate the percentage discount and apply it equally. On that basis, the London Eye refund should be £19.

All moot though because Merlin's T&Cs say they can unilaterally give any refund they choose.