British Gas call out - add to renewal?

smudger478

Hello. I am renewing my landlord insurance and am wondering whether I need to include a callout from British Gas as part of my homecare agreement. Directline have said it may not have been classed as a claim and suggested asking British Gas if they would class it as a claim but they have said they don't know the answer! Many thanks for any advice. 

DullGreyGuy

What was the cause of the call out?

Assume its breakdown rather than say accidental damage then in most cases it won't have to be declared. Ultimately check when you click "yes" to having had a loss or claim if it gives you the option to declare it under Home Emergency, if the options are only Buildings or Contents then you dont need to. 

If it was AD then it would come down to how the question is phrased, if its claims only then again no need to declare, if its losses or claims then you would need to.