Faulty part

Silev24

I had a car component replaced and then moved over 200 miles out of the area to live somewhere else. 

About 1 month later, the same problem has reoccurred, which was confirmed by a diagnostic test completed by a local garage. 

The original garage agrees that the fault codes are the same as the original fault they repaired (they diagnosed a faulty turbo actuator and replaced the whole turbo with it) 
The problem is that I can’t really drive over 200 miles back to the original garage to get the part returned to the supplier under warranty. 

They are suggesting a garage local to me, using the same distributor of the faulty part, could return it to them under warranty OR I take it up with the manufacturer of the component. 

Am I being given the run around? What am I entitled to?

Mildly_Miffed

You're entitled to the garage fixing the problem.

The fact that you've moved, and don't want to return, is not the garage's problem. They're going above and beyond.

clive0510

No good taking it up with the manufacturer. its the original garages problem. you are responsible for what you sell. 
so, have the work done, at your new garage, using same parts if possible. then you will need to pay them whatever it is. get the faulty part and in the box the new one came in, some how get that back to garage number 1.unless maybe garage number two has a way of doing that. in the meantime email garage number 1 to tell them what you are doing. last thing is to keep all receipts and bills, so at some stage you can claim it all back.  good luck with that!

Iceweasel

Much easier to go back to the original garage.

Alderbank

Mildly_Miffed said:

You're entitled to the garage fixing the problem.

The fact that you've moved, and don't want to return, is not the garage's problem. They're going above and beyond.

Your rights (under s23 of the Consumer Rights Act 2015) are for the garage to repair or replace the goods and they must do so within a reasonable time and without significant inconvenience to the consumer, and bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).

So it is the garage's problem.

If they can make arrangements with a garage local to you to carry out the work that would be a reasonable and commensurate solution but that would be for their benefit and they would still have the responsibility for making sure the work was carried out satisfactorily.

It would be the same if they can make arrangements with the manufacturer to have the work carried out by one of the manufacturer's franchised agents. But you have no contract with the manufacturer and you have no power to tell the manufacturer to do anything. It's for the garage who sold you the vehicle to get it fixed.

Baldytyke88

Silev24 said:

The original garage agrees that the fault codes are the same as the original fault they repaired (they diagnosed a faulty turbo actuator and replaced the whole turbo with it) 

I read all the time about fault codes and their interpretation, maybe that interpretation is wrong.

You need to trust the garage that you take it to.