Appalling service from REVOLUT after scam

Whamgirl4

Pains me to admit but I’ve fallen victim to a scam, which resulted in me loosing my life savings. Calls from 2 people purporting to be from REVOLUT and NatWest convinced me to transfer all my money to a REVOLUT account to safeguard my accounts as they detected fraudulent activity. After the event I raised it with both banks, only for NatWest to say they couldn’t do anything as I’d moved my money from one a/c to another so REVOLUT should recover as chargebacks. After 2 days of insanely frustrating online chat with them, I’ve been informed by REVOLUT there’s NOTHING they can do to recover my money. I’ve been left with £10 in my account and a month’s bills to pay! AVOID REVOLUT is my advice! 

Ayr_Rage

You should open a complaint with YOUR own bank and not Revolut.

Did your bank flag up the transfer(s) with a warning about a possible scam?

Did you actually open a new account with Revolut in your own name or transfer funds to a third party account?

Whamgirl4

I did raise it with my own bank - the problem is the scamming thieves convinced me to move all my £££ from my main bank a/c to REVOLUT to carry out security checks to that account,
before trans my £££ back (which they clearly had NO intention of doing). As the trans were done by me, to my own REVOLUT account,
there was nothing for the bank to flag up (except I wish they had flagged up the movement of large sums of money). The scammers then used something Remity to move the money to a 3rd place, out of my REVOLUT account. 

Ayr_Rage

How did the scammers get your Revolut account number and security details if, as you say, it was your own account?

Olinda99

understand that you moved your own money to your own Revolut account from Nat West but how did the scammers then get the money from your Revolut account to theirs ?

Mr.Generous

Must be someone who knew you had accounts with both Nat West and Revolut. Have a think about who knew that. They then accessed your Revolut account. So someone who knew you well enough to overcome security and get into that account.

daveyjp

Mr.Generous said:

Must be someone who knew you had accounts with both Nat West and Revolut. Have a think about who knew that. They then accessed your Revolut account. So someone who knew you well enough to overcome security and get into that account.

They may not have known at the time of the call.  Most are fishing calls and info will be gleaned during the scam call.

However as Revolut have only just been awarded a restricted UK banking license consumer protection may be very limited if the matter occured before that license was awarded.

PHK

Revolut have signed up to contingent reimbursement model but it wouldn’t help in this case because the funds were sent to it. 

OP, you really ought to be taking this up with NatWest. Your only hope is that 

a) the transfers were out of ordinary for your account
b) NatWest didn’t give you any warnings. 

Even if you can prove an and b you’d still only get 50% back because you authorised the transfers. 

I think you’ll fall down with b) because NatWest regularly tell you to avoid a safe account scam. Reminding you that NO bank will tell you to move money to another account for safe keeping. 

OP, I know this is terribly upsetting for you but it’s the scammers who have done wrong not the banks. 

electriccactus

PHK said:

Revolut have signed up to contingent reimbursement model but it wouldn’t help in this case because the funds were sent to it. 

OP, you really ought to be taking this up with NatWest. Your only hope is that 

a) the transfers were out of ordinary for your account
b) NatWest didn’t give you any warnings. 

Even if you can prove an and b you’d still only get 50% back because you authorised the transfers. 

I think you’ll fall down with b) because NatWest regularly tell you to avoid a safe account scam. Reminding you that NO bank will tell you to move money to another account for safe keeping. 

OP, I know this is terribly upsetting for you but it’s the scammers who have done wrong not the banks. 

Banks warn people by default now so I don't see how they wouldn't have been warned.

noitsnotme

electriccactus said:

PHK said:

Revolut have signed up to contingent reimbursement model but it wouldn’t help in this case because the funds were sent to it. 

OP, you really ought to be taking this up with NatWest. Your only hope is that 

a) the transfers were out of ordinary for your account
b) NatWest didn’t give you any warnings. 

Even if you can prove an and b you’d still only get 50% back because you authorised the transfers. 

I think you’ll fall down with b) because NatWest regularly tell you to avoid a safe account scam. Reminding you that NO bank will tell you to move money to another account for safe keeping. 

OP, I know this is terribly upsetting for you but it’s the scammers who have done wrong not the banks. 

Banks warn people by default now so I don't see how they wouldn't have been warned.

Yes, every time I transfer money to a different bank now I have to answer a range of questions including “have you been asked by anyone to transfer these funds”.  There’s a whole raft of warnings before you’re finally allowed to complete the transfer.  I can’t see how a bank could be held accountable if the customer has ignored all the warnings presented to them.