Openreach NTE5 question.

spud17

What are the chances that one of these develops a fault?
Capacitor gives up?
It's probably 15 yrs old.

I'm on NOW BB, guaranteed 50Mbps, I used to average just over 60Mbps down 18Mbps up.
Recently this has dropped to 40Mbps down and 18Mbps up.
NOW BB agree that there is a problem and arranged further line tests from their end and then texted me to contact them again.
The router is connected to the test socket, new filter, new leads etc. and no change.in speed.
This is all wired. and has been faultless for 2.5 years.
I called again today as requested and went through the same procedure. 
The CS person started to explain how to change WiFi channels, it threw her when I said that I only connect by ethernet cable.
She then said that the problem was on my premises and I needed an engineer visit, 'would Monday be okay?'.
I can't imagine an Openreach engineer is available on Monday morning, so it would be a Sky person and they wouldn't replace the NTE5.

My thoughts are that it can be only their router or the Master socket, or am I missing something?

I cannot try a 'Quiet line' test on 17070 because Sky don't have that option.
P.S. For various reasons I have about 15 assigned addresses and 3 port rules on the router, can these slow the router throughput?

Neil_Jones

The line and everything up to and including the faceplace is owned by Openreach, so yes it will be an Openreach engineer that turns up, it won't be Sky anything.

If your NTE5 has a fault it is Openreach responsibility so it will be replaced.  This may or may not fix your speed issue, not immediately anyway.

You can have as many assigned rules as you want, those are only for specific devices anyway, and all port rules (do you mean port forwarding?) are pretty much ignored until a request comes on that port to be forwarded anyway.

molerat

I can't imagine an Openreach engineer is available on Monday morning, so it would be a Sky person and they wouldn't replace the NTE5

I reported a fault one evening and subcontracted OR engineer booked for next day PM.  He changed old faceplate for new NTE5C Mk4 filtered one.

400ixl

Neil_Jones said:

The line and everything up to and including the faceplace is owned by Openreach, so yes it will be an Openreach engineer that turns up, it won't be Sky anything.

That is not necessarily correct. Many ISP's have contracts with companies and contractors who are authorised to replace the master socket without the need for an Openreach engineer. Had this done twice with the last time only being a couple of months ago.

Typically if a fault is the master socket of into the house the ISP will send one of their contracted resources in the first instance, not an Openreach engineer.

spud17

Sure, I know Openreach is responsible for everything up to the faceplate.
I just don't believe they can have an Openreach engineer for an 11 am slot on Monday morning, which is what she wanted me to agree to.

You're correct, I meant port forwarding, it's just that with the NOW router you need to look under 'Firewall Rules'.

I actually have 20 devices with assigned addresses, the NOW router is very basic and I don't know how powerful or what storage performance it has.
I know that in theory it can have 250+ addresses but in the real world of consumer grade routers...
At most only 4 or 5 devices would be connected.
My betting's on the Master socket being faulty.
I've just remembered that there's a redundant one at work with a filtered faceplate, I know I shouldn't but...

spud17

Update:
Swapped out the complete Master Socket, I'll keep the old one just in case.
I didn't speed test yesterday but today 48 hrs after the swap,
I'm supposed to get around 63Mbps with 50Mbps guaranteed minimum.

Newcad

Looks reasonable.

Less than promised but more than minimum if you are connected to Cilix Andover.

I'm in Cumbria but mine usually connects to Ilkley in Yorkshire which gives the best speeds for me - what I actually get in practice is what Ookla says is that 'best' from Ilkley.

(If I go looking at other connections in Ookla then like yours they are slower - but they are not what my service normally connects to, it connects to the best available).