ECO4 dispute, legal help needed please

lunabuna22

hi
im a single disabled person who had the above scheme installed last November.
Im not going to go into all the traumatic details but surfice to say eventually I found out who the energy company was (eon) who paid for the install and they had a survey done to establish what needed doing to put the system right.

I was never thinking of asking for compensation until I decided i wanted the money for something, at which point I decided to ask eon to put it to the installation company that if they paid compensation now of x amount to pay for my course, then i wouldnt take them to court which would be more expensive and more trouble for all concerned.
 eon came back to me that they were working as quickly aqs possible to decide what remedial work needed doing and how best to go about it (its been in their hands since April) and that i would receive compensation based on an internal system they have, however this would not happen until after ALL remedial work is complete. This will be too late for my course. she did however say that i could request a deadlock letter which would mean i could ask for the monies to be paid now, im wondering what the legal implications are with regard to a deadlock letter for the remedial work which is outstanding on the property and if i can find out how much the compensation would have been if I had not opted for the deadllock letter.
Thanks, in advance for any help. Much appreciated.

BarelySentientAI

How much compensation might you expect for something that the company is putting right at no extra cost to you?

£100.

Scot_39

EOn have offered a solution - the actual work I guess to make good.

The energy ombudsman - if even in their remit - might agree that is reasonable and back EOn.  And once their decision is made - can be difficult to challange.

The Ombudsman isn't there to back consumers over well behaved companies - only to intervene when they aren't according to the supply licensing and consumer rights therein - hard facts judged against regulations their focus.

Not emotions, frustrations and almost certainly probably not decisions to think about settling quickly or sueing.

In a supply related issue  compensation offers in posts here  often in the £25-50 range - £100 would be a major award by energy Ombudsman.


And it's not entirely clear from your description what  the alternative might be. 

Say it was a cash settlement to pay for that remedial work - well that may or based on my experience of claiming from insurers -  at least initially -  may very well not cover the costs of getting a third party set of contractors into fix- and that you may then have to find and coordinate.

I don't even know if Eco grant work is covered by the energy ombudsman.  Have you looked at other posts where people reporting grant scheme work problems.

And expecting a quick resolution either way seems optimistic.

It has taken me several months in past including independent surveys and legal fees to resolve home insurance claims under POA for parents home after storm damage  - surveys and assessors offers vs true costs - in the past.

born_again

So what exactly did they install & mess up?

TBH, this is coming across as blackmail. Deadlock letter means that the company (eon) can not come to a agreement with you & as such you have the right to take it to energy ombudsman to look at case  which could be months. They could also say that your request is not in line with their remit.
Not that they will pay you out straight away.