My order has not been delivered in full

the_lunatic_is_in_my_head

Mags2988 said:

the_lunatic_is_in_my_head said:

@born_again might advise on a card chargeback either for part non-delivery or for not as described as incomplete (which would require proof of return for what you have).

HOF are Sports Direct who not known for excelling in customer service. 

Thanks for this. Already tried chargeback with my bank. They’ve put claim through to HOF and they’ve rejected it so bank can’t refund me. 

Sorry OP as born_again says that leaves out a chargeback as you only get one go.

You can find templates online for a letter before action which will only cost you a stamp, if that doesn't work you'd have to weigh up small claims. I can't see they'd defend a £40 claim as it would likely cost them a significant amount more but understand the process likely appears daunting and perhaps not worth it for £40.