Dud Samsung TV

DullGreyGuy

feghna1 said:

 How long can a seller be responsible for the goods they’re selling?

The law of limitations on a simple contract is 6 years (5 in Scotland) from the date of the breach however in some cases it can be argued that it is 3 years from the date of knowing if the average person wouldn't have realised there was a problem from the outset. 

Ergates

feghna1 said:

But normally when you buy from a shop or wherever they refer you back to the manufacturers warranty. 

If an item is still within the warranty period, then is is *usually* easier if the customer goes to the manufacturer - as the retailer would probably just end up sending it to them for repair anyway, so dealing directly reduces the number of people involved.  It suits the retailer as they don't need to do anything, and it suits the customer as they get their item repaired quicker.

But this doesn't absolve the retailer of their responsiblities.

Burgundyapple123

Hi
Same for me. I bought the same TV as you from a registered seller in the UK and only bought it coz samsung offered 5 year guarantee. That was under 2 years ago. I remember registering the product as well. Now it is broken and I am told it is the screen, same as you described. Now Samsung is telling me I didn't register for the 'extended warranty'.  I feel they have sold a defective product to consumers and also conned people by making them register TWICE.  I really want to take matters further because it is not fair for people to be sold defective product that will break under 2 years

Undervalued

Burgundyapple123 said:

Hi
Same for me. I bought the same TV as you from a registered seller in the UK and only bought it coz samsung offered 5 year guarantee. That was under 2 years ago. I remember registering the product as well. Now it is broken and I am told it is the screen, same as you described. Now Samsung is telling me I didn't register for the 'extended warranty'.  I feel they have sold a defective product to consumers and also conned people by making them register TWICE.  I really want to take matters further because it is not fair for people to be sold defective product that will break under 2 years

Unless you have proof of posting, or some other confirmation, you will struggle to prove that you registered for the manufacturer's warranty.

However, assuming you have some kind of proof of purchase (doesn't have to be a receipt but could be a bank or credit card statement etc) you still have statutory rights against the seller (not the manufacturer unless you bought direct). For that you will need some kind of expert report that the fault was inherent and not as a result of misuse.

feghna1

It is almost impossible to get anyone to issue a report to say a particular brand/model of TV has an inherent fault as they don’t have access to the stats. I tried and failed. In the absence of such report and the stats, the seller claims that a few broken sets doesn’t constitute an inherent fault.