Faulty item out of warranty - where do I stand legally.

Ergates

older_sadder_and_wiser said:

Thank you so much for this. Looks like I've got my homework cut out for the weekend !

So it seems that I should use the provisions of the consumer rights act to demand from both parties that a resolution is offered. When they reject that (I am assuming they will here) the next step is to what - Trading Standards ? or got strain to county court.

I am such a novice at this.

theoretica said:

The other option to explore would be whether someone who knows electronics can repair the faulty board?  This will depend on what the fault is.  Or find a different one which does the same job?  Again, depend on what it does. 

I think the potential problem is that if I engage a non approved third party, and they fail to resolve the issue, I may be unable to pursue the matter afterwards. But I thank you for your idea.

Also I would still be stuck with an item that is effectively - not serviceable or repairable......

The retailer (apparently) cannot repair the item, and It's unlikely they'll replace it - so you're probably looking at rejecting it for a refund.  However, as you've had it for nearly 3 years, the amount you get back will be significantly reduced - it may not be enough to buy a new treadmill.   With that in mind - it might still be your best option to see if there is a 3rd party who could repair it.  

DavidFx

Here is a listing for a Bowflex board which may be suitable (you haven't told us the model number).
https://www.ebay.co.uk/itm/387040596078
They do say at the bottom of the listing they can repair 99% of treadmill control boards so it is worth contacting them.
There are other listings as well.

older_sadder_and_wiser

Thank you everyone for all the advice. V12 finance are still telling me that Fitness Superstore will repair it - but when I call them they say they wont repair it. T

I tried to contact the people on eBay but they have not responded to several emails - but I will keep trying.

I am about to make my complaint to the ombudsman. Wish me Luck.

Phoenix72

older_sadder_and_wiser said:

Thank you everyone for all the advice. V12 finance are still telling me that Fitness Superstore will repair it - but when I call them they say they wont repair it. T

I tried to contact the people on eBay but they have not responded to several emails - but I will keep trying.

I am about to make my complaint to the ombudsman. Wish me Luck.

Which ombudsman would that be?

Aylesbury_Duck

Phoenix72 said:

older_sadder_and_wiser said:

Thank you everyone for all the advice. V12 finance are still telling me that Fitness Superstore will repair it - but when I call them they say they wont repair it. T

I tried to contact the people on eBay but they have not responded to several emails - but I will keep trying.

I am about to make my complaint to the ombudsman. Wish me Luck.

Which ombudsman would that be?

Presumably the financial one, given the involvement of the finance company and their joint liability.