Chase - app suddenly request new code and photo ID?

doriangray23

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

wmb194

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Have you changed device or reinstalled the app? I changed device and had to scan my passport again.

dealyboy

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Hi ... A couple of days ago I had to re-identify myself, photocard driving licence in my case, as my smartphone rebooted whilst I was in the app. Customer service advised that this will clear the id from the smartphone, necessitating another id verification. I've been a customer for 2-3 years and it is the second time this has happened, otherwise it's not necessary.

doriangray23

dealyboy said:

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Hi ... A couple of days ago I had to re-identify myself, photocard driving licence in my case, as my smartphone rebooted whilst I was in the app. Customer service advised that this will clear the id from the smartphone, necessitating another id verification. I've been a customer for 2-3 years and it is the second time this has happened, otherwise it's not necessary.

wmb194 said:

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Have you changed device or reinstalled the app? I changed device and had to scan my passport again.

Hmm... Nope, no app changes, no phone changes, no restarts or resets.

I had been spending in a new city (London), but nothing else had changed. I closed everything when the message came on as it seemed oddly sudden (I was on a train setting off back home) and now - hours later, back in my home county (in t'north) - I've logged in and it hasn't come back on. It let me proceed as normal.

Nothing else has occurred - no unexpected transactions etc, all is good. Just that oddity.

M25

Been with Chase for over a year and not had that problem.

dealyboy

doriangray23 said:

dealyboy said:

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Hi ... A couple of days ago I had to re-identify myself, photocard driving licence in my case, as my smartphone rebooted whilst I was in the app. Customer service advised that this will clear the id from the smartphone, necessitating another id verification. I've been a customer for 2-3 years and it is the second time this has happened, otherwise it's not necessary.

wmb194 said:

doriangray23 said:

Is this standard practice? I use a code to log in, but haven't yet been a member for a year.

After using the app/card today straightforwardly, I've just gone to log in and it says I need to change the code and upload another photo.

Does it do this periodically?

Have you changed device or reinstalled the app? I changed device and had to scan my passport again.

Hmm... Nope, no app changes, no phone changes, no restarts or resets.

I had been spending in a new city (London), but nothing else had changed. I closed everything when the message came on as it seemed oddly sudden (I was on a train setting off back home) and now - hours later, back in my home county (in t'north) - I've logged in and it hasn't come back on. It let me proceed as normal.

Nothing else has occurred - no unexpected transactions etc, all is good. Just that oddity.

Well I think you did the right thing dorian and thanks for raising the question here. I'd be curious as to what Chase Customer Service say.

400ixl

Chase app is still buggy after all this time, doubt they will have any explanation as that would mean admitting to their issues.