Unable to recover User ID via Govt Gateway

Geranium44

Hi, I've tried to confirm my NI contribution history but have failed to recover both my User ID and password despite using my current passport and credit history. My email is recognised by the official website.
My question is will I have to speak to the Government Helpdesk (good luck me), if so, secondly, what's the phone number and thirdly, is there another way to reset the whole thing and apply for a new UserID and have sent in post without speaking to the Helpdesk as this may be quicker?
Many thanks

gefnew

Reset password | Login.gov

p00hsticks

gefnew said:

Reset password | Login.gov

That link leads to 'an official website of the United States Government', so is not going to be of any use to the OP.  

OP - I presume you have found and gone through the various steps on this page ?
HMRC online services: sign in or set up an account: Get help with signing in to HMRC online services - GOV.UK (www.gov.uk)

I'm not sure if there are any human advisors manning the webchat mentioned - I find in general that if you type in something like 'I want to speak to a human' to these bots then you can get transferred over to a person if there is one available...