Washer dryer broken further by repairer

Ectophile

pinkshoes said:

In which case you would struggle with consumer rights as these tend to be for up to 6 years.

The OP isn't trying to claim against the original retailer, but against the repair company.

Jumblebumble

pinkshoes said:

RedQueenie said:

My washer dryer developed a fault and was not drying anymore. I signed up to a Domestic and General 'Repair and Care' plan for £16 a month. The engineer came out and said I needed a new fan. The fan was ordered and the same engineer came out to fit it. He then left saying he had tested it and it was working fine and he would close the job.

So you signed up to the care and repair AFTER it had broken down? Is that permitted?

How old is this machine? 

Taking a more black and white view... you had a broken machine and still have a broken machine that perhaps isn't fixable, and never was a viable fix. In which case, your rights would be with the retailer you bought it from and you can use the engineer's reports to show that it has failed due to an inherent fault and nothing you have done.

BUT... it would then be up to the retailer to repair, replace or refund. If the machine is several years old, you are looking at a small partial refund. 

The ombudsman route could take a LONG time and the engineer is going to argue that they were not negligible, there was also an issue with the condenser that they didn't spot, so therefore it was never financially viable to fix.

This may help

https://www.domesticandgeneral.com/repair-care/appliances/washing-machine-repairs
Note it says 
A new appliance if we can’t fix it, from the second repair 
 If your engineer finds that your washing machine is beyond repair when they come out this time, we’ll immediately cancel your plan and refund any payments — you won’t pay a penny.
The engineer did not find it beyond economic repair the first time  and did not fix it first time
so I disagree both with your assessment above and with the fact that D and G are not sticking to their side of the bargain

cmthephoenix

I've got a bit lost in all this as to why D&G aren't submitting a claim against the first engineer they sent out for the damage their incorrect installation caused and putting the OP whole again. 

PS OP if your immediate concern is getting the washing machine side working that may be a relatively cheap fix. I recently replaced an inlet valve with no particular washing machine knowledge in 10 mins with a £10 part. I suspect though that the incorrectly fitted fan may have caused untold damage.