UK-drive.com

Jami74

A relative has recently moved and absolutely believes she changed her address with the DVLA on the official gov.uk website. However, she has now noticed that she is being charged £39 a month via her credit card. We googled the site from the statement reference. She doesn't recognise the website and doesn't have any emails from them with log in details so can't log on to cancel. She's currently very poorly which is why she hasn't phoned her bank where she has the credit card yet and there's is no POA in place (hoped to recover but may take a few weeks). I'm hoping if I can catch her in a moment of relief I can support her to phone the bank to tell them it is an unauthorised payment. I'm not sure how long she could manage to hold on the phone though. Might they refund? The other option is to just pay off the card and cancel it. It's a second credit card with 0% purchases so isn't needed. Although the lost money is very annoying, sadly at the moment for her money is insignificant.

Any advice appreciated. And please, no nasty comments on being scammed.

DE_612183

The login details appaear to be "last name" and "postcode", then email and reference - I didn't try any further - have you tried contacting the company?

DE_612183

https://uk.trustpilot.com/review/uk-drive.com

Nasqueron

She's paid for a third party company to process her payment and agreed to some terms and conditions which the firm will use if you try and do a chargeback or claim it's fraud. She should cancel the contract with the firm and get the bank to remove any CPA if they refuse - raise a complaint with them

Jami74

DE_612183 said:

The login details appaear to be "last name" and "postcode", then email and reference - I didn't try any further - have you tried contacting the company?

She doesn't have a reference number and cannot find any emails from them.

I haven't tried contacting them. I know companies won't speak to non-account holders and at the moment she's simply not well enough.

DE_612183

Jami74 said:

DE_612183 said:

The login details appaear to be "last name" and "postcode", then email and reference - I didn't try any further - have you tried contacting the company?

She doesn't have a reference number and cannot find any emails from them.

I haven't tried contacting them. I know companies won't speak to non-account holders and at the moment she's simply not well enough.

I'd be tempted to "pretend" to be her...

born_again

Jami74 said:

A relative has recently moved and absolutely believes she changed her address with the DVLA on the official gov.uk website. However, she has now noticed that she is being charged £39 a month via her credit card. We googled the site from the statement reference. She doesn't recognise the website and doesn't have any emails from them with log in details so can't log on to cancel. She's currently very poorly which is why she hasn't phoned her bank where she has the credit card yet and there's is no POA in place (hoped to recover but may take a few weeks). I'm hoping if I can catch her in a moment of relief I can support her to phone the bank to tell them it is an unauthorised payment. I'm not sure how long she could manage to hold on the phone though. Might they refund? The other option is to just pay off the card and cancel it. It's a second credit card with 0% purchases so isn't needed. Although the lost money is very annoying, sadly at the moment for her money is insignificant.

Any advice appreciated. And please, no nasty comments on being scammed.

Sadly she has been on a 3rd party website who offer these services at a cost.
No doubt via a search on google (any that have AD next to them are paying to be placed at top. Gov would never do that)

So it is not a unauthorised payment. Any dispute on that will simply come back with their details & be rejected.
Cancelling car &/or closing account will not work, as this is a CPA & they will reopen account.

To stop going forward. Need to tell bank to cancel any further payments. Which is your right, but company also then have the right to chase via other methods for these payments. Not that they really will.
If she can go through security, & then ask them to speak to you they should take that action.

Best bet find out exactly when it was done & there should be emails in relation to this transaction, might be in spam/junk folder.

zagfles

See Copycat websites: Check the source - Money Saving Expert

TadleyBaggie

I tried various Google searches to see if the 3rd party website was displayed before the genuine DVLA one, but couldn't find any way to get this to happen.

Barkin

born_again said:

Jami74 said:

A relative has recently moved and absolutely believes she changed her address with the DVLA on the official gov.uk website. However, she has now noticed that she is being charged £39 a month via her credit card. We googled the site from the statement reference. She doesn't recognise the website and doesn't have any emails from them with log in details so can't log on to cancel. She's currently very poorly which is why she hasn't phoned her bank where she has the credit card yet and there's is no POA in place (hoped to recover but may take a few weeks). I'm hoping if I can catch her in a moment of relief I can support her to phone the bank to tell them it is an unauthorised payment. I'm not sure how long she could manage to hold on the phone though. Might they refund? The other option is to just pay off the card and cancel it. It's a second credit card with 0% purchases so isn't needed. Although the lost money is very annoying, sadly at the moment for her money is insignificant.

Any advice appreciated. And please, no nasty comments on being scammed.

So it is not a unauthorised payment. 

That was my first thought too. 

Jami74

Thanks everyone for your comments. We even discussed it at the time, I remember warning her to be careful about fake sites and she reassured me that she had done it via the proper gov.uk website.

She did use a removals company who offered a 'free service' to tell everyone in one go her new address (TV licence, council tax etc) and I said she shouldn't but she already had. I wonder if that's how it happened.