Bleach on Carpet

prinovis77

Hi everyone, can anyone help please. We have returned from the shops after stocking up for the new year. We have two bleach stains on our carpet. The stains are in the hall way and the living room where the bags where placed before getting them into the kitchen. What should we do now. We dont want to call our insurance as we dont think this will cover us. Can we pass this onto the supermarket. Any advice...

jeanette251978

prinovis77 wrote: »

Hi everyone, can anyone help please. We have returned from the shops after stocking up for the new year. We have two bleach stains on our carpet. The stains are in the hall way and the living room where the bags where placed before getting them into the kitchen. What should we do now. We dont want to call our insurance as we dont think this will cover us. Can we pass this onto the supermarket. Any advice...

How can you pass this on to the supermarket? You left the supermarket and it was fine - what happens after that i should imagine it not their problem.


IMO

raskazz

Sorry, I'm a bit confused on this one. Were the stains caused by bleach that you had bought leaking from the bag, or from the bags having been in contact wth bleach in the supermarket before they were given to you?

slipp_digby

prinovis77 wrote: »

Hi everyone, can anyone help please. We have returned from the shops after stocking up for the new year. We have two bleach stains on our carpet. The stains are in the hall way and the living room where the bags where placed before getting them into the kitchen. What should we do now. We dont want to call our insurance as we dont think this will cover us. Can we pass this onto the supermarket. Any advice...

i just tripped over the coffee table. i was drunk at the time and it was in the way. can i sue the maker of the coffee table?

if you household insurance has 'accidental damage' cover you may be able to claim on that. look out your policy documents

prinovis77

Thank you to the unhelpful people.

The lid was not on properly or even damaged. Now it is day light I have been able to see bleach stains in the car in the hall and in the living room. All because the lid was not secure. So I ask again. Does this fall on the head of the supermarket or not. And if not is it my responsibility to check everything I put in my trolley. As I shop in good faith, or at least I did until yesterday.

ariba10

I think you would have a job to prove anything against the supermarket.

Take it as a lesson learnt and double check in future. I doubt you will forget.

slipp_digby

prinovis77 wrote: »

Thank you to the unhelpful people

sorry, my post was trying to act as a wake up call about what you are asking.

prinovis77 wrote: »

So I ask again. Does this fall on the head of the supermarket or not.

You have had an accident. Its annoying, you probably feel a bit foolish but even in blame culture Britain this can hardly be the responsibility of the supermarket. The bleach may have been leaking at the supermarket or it may have been damaged during the course of taking your shopping home. Its probably impossible to determine which.

prinovis77 wrote: »

We dont want to call our insurance as we dont think this will cover us

You dont want to but should devote your efforts to determining if you have building contents insurance which also includes accidental damage cover. This is the most likely way you can get the damage sorted out without paying out for new carpets.

This isn't neccessarily included as standard on all contents policies and costs a fair bit more. There may be an excess to pay on a claim even if you do have it. Otherwise you will need to pay for any damage yourself and put this down to experience.

lisyloo

The lid was not on properly or even damaged. Now it is day light I have been able to see bleach stains in the car in the hall and in the living room. All because the lid was not secure. So I ask again. Does this fall on the head of the supermarket or not. And if not is it my responsibility to check everything I put in my trolley. As I shop in good faith, or at least I did until yesterday.

I have just been to Morrisons and I neede some bleach.
They had the following sign on the shelf (not exact wording).

"Please be careful when hangling dangerous chemicals. Please check that the lid is secure and there are no leaks. We cannot accept responsibility for damage caused after items have left the store".

Now, not every sign is legally binding, but it would seem to me that such a sign would give adequate warning that you need to do checks yourself.
there is also the problem of proof once it's left the store i.e. we don't kow how it was damaged and there might be no record of a trail of bleach in the supermarket.

I'm sure the shop puts things out on the shelves in good faith but sometimes things happen, so I think you are unlikely to be able to make a claim here for 2 reasons.

Firstly you have some responsibility for checking yourself.
Secondly there is no proof of where the accident happened and you haven't reported any spillage in your car, pathway or supermarket, so it's very hard to prove where it happened.

For this reason if you ever find a suitcase damaged after air travel then you must report it THERE AND THEN at the desk. Once you've walked out of the hall it's too late.

jeanette251978

What a world we live in, where theres blaim theres a claim huh!

If the lid wasnt on properly how come this wasnt noticed at the check out? they have to tip the bottle OR handle it to scan the item.

Id give up before you try to claim from them, everyone is right, and it is your word against theirs! you have no proof.

Call your insurance and check that your covered for accidental damage, Some companies do exclude claims when chemicals have been involved but its worth a try.

raskazz

Whilst in law the supermarket is probably not liable for the damage, it is still worth making a complaint. You never know, they may be willing to make a goodwill gesture. This won't extend to buying you a new carpet though.