Faulty Iron

robathome1

Hi, bought an iron from ASDA, it stopped work, took it back, both a refund and exchange were refused as I didnt have the iron's instruction booklet .

Is this legal , who keeps that stuff

Rob 

robathome1

I have the original receipt 

Alderbank

Are you claiming under ASDA's warranty or under your consumer rights?

When (what date) did you buy it?

robathome1

It is less that a year old

robathome1

I am claiming under my rights to buy a thing that is fit for purpose , consumer rights I assume 

robathome1

Actual date is 17/2024 

Ergates

robathome1 said:

Actual date is 17/2024 

17th of what month?

Alderbank

robathome1 said:

I am claiming under my rights to buy a thing that is fit for purpose , consumer rights I assume 

Assuming is no good.

ASDA's returns policy probably says you must return with all original packaging etc.

You need to make it clear that you are claiming under your consumer rights if that is what you want to do.
What your specific rights are depends on the precise number of days between purchase and when you make a claim. Your rights also depend on whether the fault was present when you bought the iron.

robathome1

Sorry 27/02/2024