Back billing - can I claim back?

selfscan_queen

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

AcerBen

In my experience, the Ombudsman is often wrong in siding with the customer.

But congrats anyway! 

grn99

selfscan_queen said:

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

Excellent result. I will certainly be cautious over building up significant credit.

BarryLondon

grn99 said:

selfscan_queen said:

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

Excellent result. I will certainly be cautious over building up significant credit.

On a different angle EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed and had transferred months before. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. I was advised yesterday (yes by a friend) this is definitely harassment and I can take them to court for it. Are they right, has anyone has similar and what was the outcome with the regulator. My friend said I should also go to the press as EON have been warned about bullying customers before.

Thank you

MeteredOut

BarryLondon said:

grn99 said:

selfscan_queen said:

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

Excellent result. I will certainly be cautious over building up significant credit.

On a different angle EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed and had transferred months before. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. I was advised yesterday (yes by a friend) this is definitely harassment and I can take them to court for it. Are they right, has anyone has similar and what was the outcome with the regulator. My friend said I should also go to the press as EON have been warned about bullying customers before.

Thank you

With advice like that, I'd be ignoring your friend." Anyone saying "this is definitely harassment" is best placed giving law advice down the pub.

Are you looking for support with your issue, or just looking to vent? If the former, best start a new thread with all the background details. From what you've said above, it sounds like back billing rules might apply, but it all depends on what happened when you left them. eg, did you give final reading, did you get a final bill.

BarryLondon

MeteredOut said:

BarryLondon said:

grn99 said:

selfscan_queen said:

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

Excellent result. I will certainly be cautious over building up significant credit.

On a different angle EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed and had transferred months before. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. I was advised yesterday (yes by a friend) this is definitely harassment and I can take them to court for it. Are they right, has anyone has similar and what was the outcome with the regulator. My friend said I should also go to the press as EON have been warned about bullying customers before.

Thank you

With advice like that, I'd be ignoring your friend." Anyone saying "this is definitely harassment" is best placed giving law advice down the pub.

Are you looking for support with your issue, or just looking to vent? If the former, best start a new thread with all the background details. From what you've said above, it sounds like back billing rules might apply, but it all depends on what happened when you left them. eg, did you give final reading, did you get a final bill.

MeteredOut said:

BarryLondon said:

grn99 said:

selfscan_queen said:

Hi all just an update on my energy back billing... I took the case to the ombudsman who ruled in my favour that EON was wrong to take my money and have just recieved £276.73 credit plus £150.00 for poor service received equaling £426.73 so it was worth the 5 minutes it took to contact them.

Excellent result. I will certainly be cautious over building up significant credit.

On a different angle EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed and had transferred months before. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. I was advised yesterday (yes by a friend) this is definitely harassment and I can take them to court for it. Are they right, has anyone has similar and what was the outcome with the regulator. My friend said I should also go to the press as EON have been warned about bullying customers before.

Thank you

With advice like that, I'd be ignoring your friend." Anyone saying "this is definitely harassment" is best placed giving law advice down the pub.

Are you looking for support with your issue, or just looking to vent? If the former, best start a new thread with all the background details. From what you've said above, it sounds like back billing rules might apply, but it all depends on what happened when you left them. eg, did you give final reading, did you get a final bill.

It's advice/ verification. Anyone had similar to this extent etc. I've no record of being with them , had no bills back then

QrizB

BarryLondon said:

MeteredOut said:

BarryLondon said:

On a different angle EON contacted me out of the blue in the New Year or rather a debt collector did. I hold evidence EON said in a letter from June 2021 nothing was owed, account closed and had transferred months before. I heard nothing from EON since 2021 until the debt collector later.

Since then EON have tried every trick in the book. They confirm no bill is held in my name yet back billing still applies. They confirm this is their fault in an email. Yet they have since phoned me and tried to make me pay (three times on the call) and each time I try and advise them the above yet this ignored that and said why am I refusing to pay. I now have a copy of the recorded phone call. It is forty minutes long and you can hear EON saying it is my bill one minute, they've never billed me for it the next and then to resolve it I should pay !

As I said this was nothing to do with me and after the phone call they have said I'm refusing to co-operate, sent me a Welcome to EON letter with a tariff and yearly cost and sent me texts saying my payment is overdue.

They have now also offered me a lower price to pay !!! I feel harassed, bullied by them and they have got back billing wrong, they never contacted me in three plus years before going to the debt collector which I believe is wrong also and they shouldn't be doing this. Family is also classed as vulnerable due to my special needs daughter.

I've got all the emails and phone call now to prove everything I said. I was advised yesterday (yes by a friend) this is definitely harassment and I can take them to court for it. Are they right, has anyone has similar and what was the outcome with the regulator. My friend said I should also go to the press as EON have been warned about bullying customers before.

Thank you

With advice like that, I'd be ignoring your friend." Anyone saying "this is definitely harassment" is best placed giving law advice down the pub.

Are you looking for support with your issue, or just looking to vent? If the former, best start a new thread with all the background details. From what you've said above, it sounds like back billing rules might apply, but it all depends on what happened when you left them. eg, did you give final reading, did you get a final bill.

It's advice/ verification. Anyone had similar to this extent etc. I've no record of being with them , had no bills back then

Follow EON's complaints process through to conclusion. I'm assuming it's EON Next, the UK energy supplier, and not "legacy EON" which doesn't seem to supply households any more? If so:

https://www.eonnext.com/unhappy

If you don't get a satisfactory outcome after 8 weeks, escalate your complaint to the Energy Ombudsman.