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Ebay - Global Shipping Programme - Item Damaged in Transit
s1ipmatt
Posts: 72 Forumite
Hello
Im looking for some advice on the following.
I am a private ebay seller in England. I sold an item (£255) through the Global shipping programme. The buyer has opened up a return request with the reason 'item is defective'. I have the following options available to me.
1. Accept the return
2. Give a full refund
3. offer partial refund
4. send the buyer a message
Im unsure how the claim for damaged in transit would work and how I can make a claim. I dont want to select the wrong option. I also have a video of the item fully working before I shipped.
Im looking for some advice on the following.
I am a private ebay seller in England. I sold an item (£255) through the Global shipping programme. The buyer has opened up a return request with the reason 'item is defective'. I have the following options available to me.
1. Accept the return
2. Give a full refund
3. offer partial refund
4. send the buyer a message
Im unsure how the claim for damaged in transit would work and how I can make a claim. I dont want to select the wrong option. I also have a video of the item fully working before I shipped.
0
Comments
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i am far far from an expert, someone will be along but i think what needs to be clear for anyone to help is.
"Item Damaged in Transit"
'item is defective'
which one is it? it can't be both.
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There was a recent thread about this, eBay took the loss. I’ll see if I can find it and put a link.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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Take a read of this and then phone ebay.
EBay Global shipping return as not described- label — MoneySavingExpert Forum
If your item was well packaged then ebay should take the loss.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.1 -
Thank yousoolin said:Take a read of this and then phone ebay.
EBay Global shipping return as not described- label — MoneySavingExpert Forum
If your item was well packaged then ebay should take the loss.
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