EDF Billing times

spenderdave

I am on EDF whole bill gas and electricity (variable direct debit). I was moved over to kraken earlier this year and after initial issues with the electricity not being billed had settled down to a regular bill around 26th of the month.
This month I was strangely billed just for the electricity on 10th July for two weeks usage. I did not receive a bill later in the month and checked on line to see my account had been debited for both electricity and gas on the 26th for what looked to be the correct amounts, 2 weeks for electricity and four weeks for gas. But no sign of a bill and I have not received any email notifications. What is going on? Should I just be patient, will they take this out of my direct debit without a bill or just what? Have others had this?

Thanks

pseudodox

Do you submit your readings or rely on a smart meter?

I submit readings 1st of the month, get a correct bill within 24 hours & VDD is taken mid-month.  Not on SM.

spenderdave

Smart meter, energy hub shows they are all being received correctly and were read to give the bills (or not bills..).

spenderdave

EDF bill received this morning, so looks as if all is OK, just a bit delayed.

pseudodox

Phew!  Sounds like it was just a glitch.  Of course these days we are all so used to instant "results" for any event it is concerning when things don't happen as expected.  I submitted my meter reads this morning and the electric cost was on my account immediately and agreed to the penny with my own calculations.  Gas is always delayed up to 24 hours due to the calorific value adjustment being applied.