John Lewis CC - reality check please - reduced credit days?

MarzipanCrumble

Not paying by DD is a faff that I could well do without.  

J63320

They seem to have made a mess of this change. My statement date used to be the 1st of the month, with a payment due date of the 26th (I got 25 days by declining the switch from the old JL card and applying afterwards).  I logged in yesterday and the statement was in preparation, and today it seems to have been done but no PDF is yet available to download. BUT the website is telling me that my DD will be taken on October 3rd, so it looks as if they have not actually brought the DD forward relative to the due date. Maybe when I can get the PDF statement there will be some sort of explanation.

J63320

J63320 said:

They seem to have made a mess of this change. My statement date used to be the 1st of the month, with a payment due date of the 26th (I got 25 days by declining the switch from the old JL card and applying afterwards).  I logged in yesterday and the statement was in preparation, and today it seems to have been done but no PDF is yet available to download. BUT the website is telling me that my DD will be taken on October 3rd, so it looks as if they have not actually brought the DD forward relative to the due date. Maybe when I can get the PDF statement there will be some sort of explanation.

I’ve just logged in again. Now it’s telling me my next payment due date will be October 3rd, and my DD will be taken on September 30th.* The PDF statement is still not available. 

I wasn’t happy with the new arrangement in the first place - I liked having the 1st as my statement date - but they aren’t implementing it in the way they said they would and it’s very confusing. 
*before anyone asks, I’m not imagining what it said before. The format of the screen was different and there was no mention of a due date, just the DD date, and I made a note of it.

Idomeneus

I’ve only just caught up with this issue regarding NewDay and the John Lewis Partnership Card.

Today, I was alerted by my bank that my direct debit in favour of NewDay had just been paid.  That, in itself, was not unusual; payment is usually taken around the 9th or 10th of each month.  What concerned me was that I had not yet received my August statement by post, and therefore I had not had an opportunity to check it.

I signed in to my account with NewDay to discover that my August statement is dated 30 August 2024.  Previously, statements used to be produced on the 25th of each month, five days earlier.  I phoned NewDay and raised a formal complaint.  They claimed that statements might take between 7 to 10 working days to reach me by post.  I told them that statements didn’t used to take that long to reach me and that, in my opinion, something is not right if they are going to take payment before I have had a chance to check the statement.  I asked for my complaint to be escalated, so I await to see what happens.

During the phone conversation with NewDay, I was staggered when they suggested that I cancel my direct debit arrangement in order to provide more time for the monthly statement to arrive by post and for me to check it.  Other companies whom I pay on a regular basis are usually quite insistent that I set up a direct debit arrangement.  All appears very suspicious to me!

Nasqueron

Idomeneus said:

I’ve only just caught up with this issue regarding NewDay and the John Lewis Partnership Card.

Today, I was alerted by my bank that my direct debit in favour of NewDay had just been paid.  That, in itself, was not unusual; payment is usually taken around the 9th or 10th of each month.  What concerned me was that I had not yet received my August statement by post, and therefore I had not had an opportunity to check it.

I signed in to my account with NewDay to discover that my August statement is dated 30 August 2024.  Previously, statements used to be produced on the 25th of each month, five days earlier.  I phoned NewDay and raised a formal complaint.  They claimed that statements might take between 7 to 10 working days to reach me by post.  I told them that statements didn’t used to take that long to reach me and that, in my opinion, something is not right if they are going to take payment before I have had a chance to check the statement.  I asked for my complaint to be escalated, so I await to see what happens.

During the phone conversation with NewDay, I was staggered when they suggested that I cancel my direct debit arrangement in order to provide more time for the monthly statement to arrive by post and for me to check it.  Other companies whom I pay on a regular basis are usually quite insistent that I set up a direct debit arrangement.  All appears very suspicious to me!

Why don't you check your statement online instead of waiting for the post? The delays mentioned could be from Royal Mail as much as anything. Them changing the statement date and collection date is perfectly fine with notice.