Hard Credit Check HELP! BT ‘Error’

KcEliMa

Hey All!
I’m hoping there’s someone to help.
So, last Friday I was on BTs website attempting to make an order for their broadband. I got through over half of the transaction and I did get just beyond the part where it asked for my direct debit details. Once beyond this point, however, the website crashed and would not allow me to go any further. (There’s 5 steps to the order placement, I crashed at step 3). Giving it up as a bad job, I closed the website assuming nothing had happened and thought I would reattempt it at a later date and on a different device. 

However, I woke the next day to an email from Clear Score, alerting me that my credit rating will decrease by 76 due to a hard credit check ran by BT. I never got close to finishing the transaction, never completed the order. I never agreed to any terms and conditions and never gave my permission. It didn’t allow me to create an account of any kind and BT have confirmed my order never took place. 

But, they refuse to acknowledge the damage they’ve done to my credit rating. And, needing to make the order again, they’ll probably do the same and affect it even further! 

I’m actually furious at this!
Is there any advice anyone can give me to hold BT to account at all? Please? 

spinningsheep

Calm down. They've done no "damage to your credit rating" it's a hard credit search and your "fictional score" has dropped, any change to your credit file causes your made up score to go up and down. Nobody but you sees this fictional figure. You could ask BT to remove the hard search if the order was not completed, but genuinely, it's not worth the bother. Just chalk it up and move on. 

Nasqueron

Why not ask BT to complete the application in the backend as they have already got your details and done the credit check?

As above, the fake score should be ignored, don't stress over a made-up number that nobody but you ever sees

MEM62

KcEliMa said:

But, they refuse to acknowledge the damage they’ve done to my credit rating. 

The haven't done any damage to your credit rating.  Forget the 'score' that the CRA generates.  It is a fictitious number produced for entertainment purposes only. 

KcEliMa said:

I’m actually furious at this! 

Why?  You have not been disadvantaged in any way.  

KcEliMa said:

Is there any advice anyone can give me to hold BT to account at all? Please? 

There is nothing for them to be held accountable for.  If you want the broadband through BT just go through the process again.  If you do not like their ordering process choose another provider.    
 

Grizebeck

Why do people get upset with fake numbers