Lloyds bank no longer offering face to face appointment?

MEM62

lolaparker said:

I recently had a phone call from my new “ relationship manager “ ?? Saying the service was now changing to “ Microsoft teams virtual appointments “ ???  Whatever that is ….And in future, I would no longer be able to talk to someone face to face in branch …

Teams meeting are face to face, just over the internet.  

lolaparker said:

I hold all my financial products including current and savings accounts , credit cards and home insurance with the bank. 

That is not a good policy.  Each of these should be placed with the institution that serves you best.  And will not be the bank in many cases.  

lolaparker said:

So surely if I am such a “ valued” customer, the least they can do is let me talk to someone in person ! 

Regrettably, being a valued customer does not carry the weight that it may have done years ago.  These days it almost feels as if you are only valued if an algorithm thinks so - people have less intervention.    

jameseonline

The next step of speaking to a human on phone or a meeting on the internet will of course be not speaking to a human, it will be all AI & that will be 100% fault free, pray to the robot overlords 🤖😏

Jemma01

some comments took me back to the Stone Age. Who even does face-to-face anymore?

Only a cheque I couldn't clear years ago because a name change forced me to go (name change had to be done in person back then, probably not anymore).

eskbanker

Jemma01 said:

some comments took me back to the Stone Age. Who even does face-to-face anymore?

Some have to, some prefer to, some feel entitled to - OP may be in one or more of these camps, even though you're evidently not....

Hoenir

DullGreyGuy said:

eskbanker said:

lolaparker said:

blue.peter said:

This sounds very strange, since there are some things (e.g., registering a power of attorney) for which LBG actually insists on customers attending in-branch face-to-face appointments.

I was told poa registration can only be done by telephone or online ….that was one of the “ complex needs” i was referring to…. Fortunately I was able to do online but what about those who can’t ? 

If the options are phone or online, then those who can't do it online presumably have to use the phone?  Their accessibility policy should also offer textphone or similar for those with hearing difficulties....

The OP also wants the jack of all trades person that can discuss current accounts, savings, credit, insurance etc whereas specialisation is the way most banks have gone... i

Increasingly stringent levels of regulation have seen to that. One thing to have a broad knowledge and comprehension of various topics. Another to provide suitable tailored advice to an individual. Staff aren' going to be employed, sitting around on the offchance somebody might pop in.  As a rule of thumb when budgeting quickly I always allowed 3 times an employees annual salary as the total cost of employing them.