We’d like to remind Forumites to please avoid political debate on the Forum.

This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide

EDF - anyone with IT issues

Robin9
Robin9 Posts: 13,033 Forumite
Part of the Furniture 10,000 Posts Name Dropper
in Energy
EDF completed the swop form the old to new system in May and I have had bills with the new account number on them.

On logging in to My Account I only get the old account details and this says Closed.

I contacted EDF Customer Service and their advice was to reboot .   No effect.

Tried on both Chrome and Opera.

Any suggestions ?
Never pay on an estimated bill. Always read and understand your bill

Comments

  • Ayr_Rage
    Ayr_Rage Posts: 3,633 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Clear all Cookies and Cached Images for the EDF site.

  • pseudodox
    pseudodox Posts: 569 Forumite
    500 Posts Third Anniversary Photogenic Name Dropper
    edited 29 July 2024 at 12:04PM
    Did you set up a new account with a new password?  I seem to recall when I was moved 12 months ago this was a request to me in an email.
  • gill22772
    gill22772 Posts: 1 Newbie
    Fourth Anniversary Combo Breaker First Post
    i cant log into my new account ive had this for a few months now, using the app and browser its taking me to the old closed accounts, i top up using the app so i cant even do this, i did phone and was told to uninstall the app and wait 24 hours well that well up and still not working. they don't reply on whatsapp or text and there's no option to message them on facebook so tommorow its another phonecall unfortunately 
  • Robin9
    Robin9 Posts: 13,033 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    My situation is ongoing -   at present exchanging screen shots with an email contact.  
    Never pay on an estimated bill. Always read and understand your bill
  • Robin9
    Robin9 Posts: 13,033 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Much exchanging of emails and changing of passports,  I asked EDF to ring me and they gave me a temp Password -  which worked !

    Hope @gill22772    gets the same result when he/she rings
    Never pay on an estimated bill. Always read and understand your bill
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 353.5K Banking & Borrowing
  • 254.2K Reduce Debt & Boost Income
  • 455.1K Spending & Discounts
  • 246.6K Work, Benefits & Business
  • 603K Mortgages, Homes & Bills
  • 178.1K Life & Family
  • 260.6K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16K Discuss & Feedback
  • 37.7K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture