Boohoo changing Premier conditions?

PHK

powerful_Rogue said:

Resolver don't investigate! As @eskbanker said, they just facilitate communication between the consumer and the retailer. No different to you sending them an email or letter.

As resolver put it themselves:

We don't act on your behalf and we don't take control of your complaint. Instead, we’ve set out to make it as easy as possible for you to get results.

They aren’t much good in my opinion. 

They do two things, poorly.  

Provide contact with the company (but often get it wrong)

Provide templates which are hopelessly generic. 

born_again

How long before Boo Hoo become another memory in the long line of defunct clothing retailers.

the_lunatic_is_in_my_head

born_again said:

How long before Boo Hoo become another memory in the long line of defunct clothing retailers.

Year ending 2024, it looks as if they had £1.5 billion in turnover with £750 million profit, will probably be a while! Fast fashion is big business sadly. 

born_again

I think this post kinda sums up why they are doing what they are..

https://forums.moneysavingexpert.com/discussion/comment/80932056/#Comment_80932056

the_lunatic_is_in_my_head

born_again said:

I think this post kinda sums up why they are doing what they are..

https://forums.moneysavingexpert.com/discussion/comment/80932056/#Comment_80932056

To be fair it is these companies that bred this kind of mentality, I highly doubt many independent businesses were pioneering the concept of easy and/or free returns back in the early days of online retail, as expensive as they are for big businesses they are more trouble for smaller, if not just for the time it takes without the more automated processes the bigger companies have. 

With Boohoo in particularly their business model is for people to buy clothes they don't need that they don't wear that often or indeed give/throw away very quickly and again you breed that kind of mentality and it comes with other things such as customers expecting to be able to return what they want. 

If they were selling high quality, long lasting clothes I doubt they'd see anywhere near as many returns but then again they wouldn't make as much money either... 

I don't think many people realise just how much damage these companies are doing, not only to our planet but also our society in general, you could argue the individual should resist the temptation but they have become very efficient at using psychological tactics combined with nearly 1 trillion USD globally on advertising to attack the weaker aspects of our minds. 

born_again

Totally agree.
Masters of their own downfall.

Far better to support local high street shops where you can try on in shop.