Carpetright falls into administration – your installation and refund rights explained

MSE_Molly_G

Carpet and flooring retailer Carpetright will close over 200 stores after falling into administration. Many orders now won't be processed, while gift cards and warranties have been rendered virtually worthless.

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Carpetright falls into administration – your installation and refund rights explained

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Stuey47

I ordered carpet at the beginning of July through a now closed Carpetright store using a gift card I bought with my blue light card scheme. I bought the gift card using a credit card. So the gift card wasn’t a Carpetright one but a third party authorized by Carpetright.  Can I still claim under the sec75 against my credit card?

electriccactus

How did you pay Carpetright? If it was entirely via these vouchers then no, you cannot claim via the CC as what you paid for via card was supplied (the vouchers.)

If you paid any amount directly to Carpetright on the CC you would be able to go via S75.

born_again

Stuey47 said:

I ordered carpet at the beginning of July through a now closed Carpetright store using a gift card I bought with my blue light card scheme. I bought the gift card using a credit card. So the gift card wasn’t a Carpetright one but a third party authorized by Carpetright.  Can I still claim under the sec75 against my credit card?

No.
No debtor-Creditor link
As you bought a gift card from a 3rd party.

Ziggyphoo

I don’t fall into any of the categories as mine was a voucher from my house insurance now I can’t get an answer from the store that I ordered my carpet from it was due to be fitted 21st august.they suggested I ring my insurance they passed me on to the company they deal with they passed me on to another company which I’ve have now rung twice to be told they will contact me within 48hrs passed now 96 hrs they then said somebody would contact me ! I recieved the pwc pamflet no help.
Anyone any ideas

lavender555

Hi, I bought vinyl flooring at beginning of July and had it fitted before the administration took place.
 I paid by credit card.
 This should have had a 10 year guarantee, is there anything I can do as the store has now shut? Thanks

born_again

lavender555 said:

Hi, I bought vinyl flooring at beginning of July and had it fitted before the administration took place.
 I paid by credit card.
 This should have had a 10 year guarantee, is there anything I can do as the store has now shut? Thanks

So who does the paperwork say the guarantee is provided by?