Candy works not sent order.

rich_shot2003

I have placed a order with a American sweets company called Candy works and they are based in the UK but they still have not sent out the order which i placed almost 2 weeks ago.

I have contacted them by email a few times which they do not answer and also on their FB account and nothing.

I paid by debit card from my Revolut account so what are my rights in trying to get my money back?

I have seen on their FB account a lot of people have placed orders over the last few months and never got orders.

Any advice please.

powerful_Rogue

rich_shot2003 said:

I have placed a order with a American sweets company called Candy works and they are based in the UK but they still have not sent out the order which i placed almost 2 weeks ago.

I have contacted them by email a few times which they do not answer and also on their FB account and nothing.

I paid by debit card from my Revolut account so what are my rights in trying to get my money back?

I have seen on their FB account a lot of people have placed orders over the last few months and never got orders.

Any advice please.

CUSTOMER SERVICE NOTICE -Due to a sudden increase in orders it’s currently taking 7 working days to process orders. Thank you
https://thecandyworks.co.uk/policies/shipping-policy

Might explain the delay and lack of contact.

Contact Revolut and see what they say regarding a chargeback

rich_shot2003

powerful_Rogue said:

rich_shot2003 said:

I have placed a order with a American sweets company called Candy works and they are based in the UK but they still have not sent out the order which i placed almost 2 weeks ago.

I have contacted them by email a few times which they do not answer and also on their FB account and nothing.

I paid by debit card from my Revolut account so what are my rights in trying to get my money back?

I have seen on their FB account a lot of people have placed orders over the last few months and never got orders.

Any advice please.

CUSTOMER SERVICE NOTICE -Due to a sudden increase in orders it’s currently taking 7 working days to process orders. Thank you
https://thecandyworks.co.uk/policies/shipping-policy

Might explain the delay and lack of contact.

Contact Revolut and see what they say regarding a chargeback

Many thanks for that.

The bit about sudden increase in orders has been on there for months as at the start of the year i had seen that but did not order at the time.

Ergates

rich_shot2003 said:

I have placed a order with a American sweets company called Candy works and they are based in the UK but they still have not sent out the order which i placed almost 2 weeks ago.

I have contacted them by email a few times which they do not answer and also on their FB account and nothing.

I paid by debit card from my Revolut account so what are my rights in trying to get my money back?

I have seen on their FB account a lot of people have placed orders over the last few months and never got orders.

Any advice please.

Do you still want the order?

rich_shot2003

Ergates said:

rich_shot2003 said:

I have placed a order with a American sweets company called Candy works and they are based in the UK but they still have not sent out the order which i placed almost 2 weeks ago.

I have contacted them by email a few times which they do not answer and also on their FB account and nothing.

I paid by debit card from my Revolut account so what are my rights in trying to get my money back?

I have seen on their FB account a lot of people have placed orders over the last few months and never got orders.

Any advice please.

Do you still want the order?

Yes i do still want the order.

Olinda99

just be careful of this so-called American sweet companies they are proliferating on the high Street and although I'm unwilling to say more -  just beware of them (and in particular beware of putting anything you buy from them in your stomach!)

https://amp.theguardian.com/commentisfree/2022/jul/04/us-sweet-shops-rip-off-customers-business-rates-owners