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Santander web site gives false information about pending transaction

cjking
Posts: 101 Forumite


On the web site I created a large payment to "company X" with reference "person Y", scheduled for a few days from now. When I display pending transactions it tells me I'm making a payment to "person Y" with reference "company X". (The bank account number and sort code are correct/identical on both pages.)
I have screen prints of both the original transaction confirmation and the pending payment display screen to prove the problem isn't me, their software is broken.
I tried to tell their chatbot that their web site was broken and needed to be fixed, but this seemed to be outside the scope of things they could give a useful response to.
Does the current Santander Android app show pending transactions anywhere? I've been unable to find the pending transaction on the app.
I have screen prints of both the original transaction confirmation and the pending payment display screen to prove the problem isn't me, their software is broken.
I tried to tell their chatbot that their web site was broken and needed to be fixed, but this seemed to be outside the scope of things they could give a useful response to.
Does the current Santander Android app show pending transactions anywhere? I've been unable to find the pending transaction on the app.
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Comments
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cjking said:
Does the current Santander Android app show pending transactions anywhere? I've been unable to find the pending transaction on the app.I don't think so. I can't find it, either. And I also have a future payment set up.With regard to the incorrect information displayed, I'm not at all surprised that it's outside the scope of their chatbot. It's such an unusual (well, unexpected) occurrence that I wouldn't have expected it to have been programmed in. I suggest waiting until the payment is actually made and seeing what happens then. If it arrives in the right place at the right time, forget it. If it doesn't, or if you're worried enough to want to take it further now, you're into the realms of needing to talk to a real person - either on the phone, in a branch or by writing to them (in that order of preference, I think).As for their chatbot, I've found my experience pretty uninspiring. When I wanted to close a savings account - something for it's ostensibly intended - it failed miserably. I got into a repeating loop because it insisted that I shuld be closing a different savings account, and I ended up having to phone a real person anyway. (To be fair, the lady to whom I spoke was helpful and did resolve things satisfactorily.)
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I've never had an issue closing a savings account with Santander via the chat bot. Obviously lucky0
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