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Chase Bank - Denied Access to Phone App

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  • They can delay it, but they can’t refuse it. The account is covered by client asset regulations and once whatever is holding things up is resolved they have to release it to CASS. 
  • I have had CASS switches refused in the past. Definitely not delayed.
  • wmb194
    wmb194 Posts: 4,930 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    edited 23 August 2024 at 8:51AM
    They can delay it, but they can’t refuse it. The account is covered by client asset regulations and once whatever is holding things up is resolved they have to release it to CASS. 
    No, they can be outright refused. There have been a few threads where people complained about this and IIRC at least one was in a situation similar to the OP's where the account had been frozen.

    Anyway, even if it were only delayed until whatever it is that needs to be resolved is resolved it won't achieve what you suggested could be achieved i.e. speed things up.
  • northwalesd
    northwalesd Posts: 1,316 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I've also had a CASS switch denied in the past.
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