Talk Talk TV subscription

Fitty

I've been with Talk Talk for a couple of months now.  The service has been dire, it just doesn't work. The service keeps dropping. I've had the engineers out a couple of times and it worked fine for a few days then it loses signal. I get a notice on the screen saying to check connection from TV to the socket in the wall. I'm disabled and can't do this, they are aware of this.  I live on my own and have no one to help me. 
An engineer came out a few weeks ago,firstly he said that the problem was the TV it was the wrong make! It's an LG one and talk talk apparently have connection issues with this manufacturer.  I pointed out that if this was the case it should have been made clear at the start of my subscription. He then said it was free view that was causing the problem. Anyway he fixed it and it worked fine however yesterday it stopped working again..its still not working.   
I live on my own and the TV is a lifeline and keeps me sane. What can I do? Where do I stand?  Sorry for the long winded post but I'm so fed up.

JSmithy45AD

Talktalk TV is just a Youview set top box is it not? Does it let you record and do you use that facility? Do you use any service, channel or app on the Talktalk stb that your LG smart TV doesn't have?

If the answer to the above are all 'no's' then perhaps try (or get someone to do it for you) to plug the aerial lead and the internet lead (or connect via WiFi) and use the LG TV's built in apps and remote control. Then ask if or when you can remove the £5 extra per month that Talktalk are charging for their stb.

JSmithy45AD

By the way, you say it doesn't work but what exactly is not working? Is it live terrestrial TV channels (BBC 1 or ITV 1 say) or is it the catchup apps.

GazzaMagoo

B4 I had a "smart" TV (but a TT subscription) I enjoyed the simplicity of my ol STB, especially the recording facility.

Now, I have a Hisesse Smart...ish TV, with Freeview play & VIDDA TV, built in.
Select either, and hit GUIDE for the EPG to pop up, much the same as with my TT STB does, but withOUT the option to record   

Oh yes, I almost forgot...the TV's SMARTISH Hisense EPG Guide? IS screwed.  Yes, I set the location and time correctly, but I found the EPG is 1 hour out , and I've had to adjust the clock (via settings) to compensate. Switch to the EPG of the TV now (at 08.22) and it's 07.22, and ALL'S well.

But what about TalkTalk?
Well I still have the older box (DN372T.01.03.P) that has "failed to record" a few times, but the real issue (for me) was when I tried to access CH 269 FILM STREAM  the screen is black/blank, but within 10 seconds a blue screen comes up, with the message
            CONNECT YOUR FREEVIEW DEVICE TO THE INTERNET FOR MORE GREAT FREE TV   
Obviously I am connected, as confirmed by the Openreach Engineer TT sent out, but he did find and fix a broken cable in the cabinet down the road that affected the internet aspect of my service (I hadn't noticed) that didn't solve the issue with CH 269 (and a few others, I later discovered) and he couldn't help, because he's not trained on the TV issue side of the service.

BTW, I have iPlayer, Amazon prime TV, and all the other Apps working JUST fine via TT, oh erm AND a new 4K box they (TT) sent me (charging postage) because they said my ol box was faulty, and no longer used...it didn't have any effect, STILL no CH 269, but now (with the new box) just a blank black screen? 

SO, TT?
Gave me an appointment window for a TT Engineer, of between 9-12 last Tuesday, but on the day, at 09.20 I get a call...the Engineer is not gonna show, he's sick, so I'm given a THURSDAY appointment, this time it's between 3-6, and I got the text on the day, at around 12 noon to confirm, but nobody came.

I did get a call from "Precious" (and she sounds it) of TT Complaints about my open complaint, "how did it go" she asked (she's keeping on top of my issues/appointments) He didn't turn up I tell her (she checks) "he went sick again, is this Thursday OK, between 7AM-9AM" (it is, at least they can't screw another of my days)

And that's where I am
Awaiting my 3rd appointment. I think I should be in line for some Compo...x 2 as things stand.
Every cloud people, every cloud