BG - Double billing , removing paid invoices from account , back bill for energy paid already

LauraE1

British Gas you are a lawless company

Any advice please regarding complaint to Ofgem , energy ombudsman 
BG are not listening to complaint -

Claim I didn't submit readings on time ( have emails to prove I did) reason for back bill even though all bills have been paid

Admitted Double billing for usage was BG fault - moved to a new internal accounting system

Unable to provide requested bills issued and payments received. Just ignored my request.

Several reviews indicate Energy Ombudsman/Ofgem waste of time - or depends on who deals with case.

To enable me to leave British Gas - I have had to pay the back bill

My Gas/electric my bills were averaging £250 a month - two children at school all day parents at work all day - two bedroom flat 

Any advice thanks 

BarelySentientAI

Advice?

If you end up using thee Ombudsman then you need to be very clear, factual and specific.  They don't investigate, they just weigh the evidence that each side provide.

Many of the complaints that the Ombudsman is a waste of time have come from the complainant not understanding this and then either expecting a deep investigation or expecting a good result from a vague angry argument.

You can use the Ombudsman 8 weeks after your first formal complaint to BG, or if they give you a deadlock letter to say the complaint is going no further with BG.