Deliveroo Gift Cards - Hidden Expiry

Celynnog

We received a Deliveroo e-gift card Sept 2022 as a housewarming present.  There is no expiry or terms on the email or after you click the link to reveal the code.

We remembered we had it Jan 24 but it would not work. Deliveroo customer services said not to worry and issued a new email - same again, no expiry date anywhere, but unbeknown to us the same code.

Went to use it 20/7/24 and still didn't work.

Complained to Deliveroo and this time they have said that all gift cards expire 12 months after email issued.  I challenged based on the Consumer Rights Act saying expiry needed to be printed, their response:

"However, we don't have further information provide to you at this moment. And we are unable to provide any compensation for you."

How are they getting away with this?

user1977

It's not a "scam", it's normal for gift cards to have an expiry date. And you wouldn't have any rights anyway given it wasn't you who bought it. Maybe the original purchaser could try having a go (are you sure they weren't told about the expiry date?).

Celynnog

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

MeteredOut

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

It doesn't matter (in legal terms) what you received as the recipient. Bad practice that you were not told, perhaps even intentional, but you have no contract with Deliveroo. What did the gift card buyer receive?

PS. It's not a scam

Celynnog

MeteredOut said:

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

It doesn't matter (in legal terms) what you received as the recipient. Bad practice that you were not told, perhaps even intentional, but you have no contract with Deliveroo. What did the gift card buyer receive?

PS. It's not a scam

edited scam out...

Not sure what purchaser received as we received the link direct from "deliveroouk@launchgiftcards.com" once they purchased, with no terms or expiry on any part of it.

At that point I would assume we should be informed of our contract as the holder of the gift card with some form of transparency to ensure we as consumers are aware of when we need to use the gift card by to avoid losing the balance.

Aylesbury_Duck

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

Celynnog said:

MeteredOut said:

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

It doesn't matter (in legal terms) what you received as the recipient. Bad practice that you were not told, perhaps even intentional, but you have no contract with Deliveroo. What did the gift card buyer receive?

PS. It's not a scam

edited scam out...

Not sure what purchaser received as we received the link direct from "deliveroouk@launchgiftcards.com" once they purchased, with no terms or expiry on any part of it.

You'd need to see the terms and conditions of the original purchase, which I assume were these, given that they've been in place since November 2021:

2. When does my Gift Card expire?

Your Gift Card expires on the date stated on the email in which the Gift Card was delivered by us. If there is no expiry date specified Gift Cards will expire 12 months after the date the Gift Card was purchased.  You will be unable to use any Gift Card not redeemed before this expiry date.

Celynnog said:

MeteredOut said:

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

It doesn't matter (in legal terms) what you received as the recipient. Bad practice that you were not told, perhaps even intentional, but you have no contract with Deliveroo. What did the gift card buyer receive?

PS. It's not a scam

At that point I would assume we should be informed of our contract as the holder of the gift card with some form of transparency to ensure we as consumers are aware of when we need to use the gift card by to avoid losing the balance.

As explained above, you don't actually have any consumer rights here because you weren't the purchaser.  You don't have a contract as the holder of the card.  The blame here lies with the person who gifted you the card without advising you of its expiry.

Exodi

Celynnog said:

MeteredOut said:

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

It doesn't matter (in legal terms) what you received as the recipient. Bad practice that you were not told, perhaps even intentional, but you have no contract with Deliveroo. What did the gift card buyer receive?

PS. It's not a scam

edited scam out...

Not sure what purchaser received as we received the link direct from "deliveroouk@launchgiftcards.com" once they purchased, with no terms or expiry on any part of it.

At that point I would assume we should be informed of our contract as the holder of the gift card with some form of transparency to ensure we as consumers are aware of when we need to use the gift card by to avoid losing the balance.

You don't have a contract as the 'holder of the gift card', the contract exists between the purchaser who handed over payment (consideration) and the retailer.

So even if your point about the expiry was completely valid and there was a 100% chance a judge would throw the book at them, you still would not be able to bring action against Deliveroo because you are not a party to the contract.

Personally, if I had to take a view, I'd imagine a massive company like Deliveroo of whom likely issues millions of pounds in gift cards every year, would be pretty clued up on their exact legal obligations regarding communication of the expiry date. I'd wager it either appears in small writing in the footer of the email, or it is only sent to the purchaser (which is a bit opportunistic to be fair, but it is allowed).

Okell

Celynnog said:

yes, normal to have an expiry date, 100%,  but the Consumer Rights Act 2015 states

"Disclosure: The expiry date must be clearly stated on the gift card or within the accompanying terms and conditions. This transparency ensures that consumers are aware of when they need to use their gift cards to avoid losing the balance."

this is not the case with the Deliveroo emails/link/codes received as a recipient, they do not even include a terms link.

Out of interest, where does the Consumer rights Act state the bit in bold?

born_again

Do Deliveroo gift cards expire?

Your gift card expires on the date stated on the email in which the gift card was delivered. If there is no expiry date specified the gift card will expire 12 months after the date the gift card was purchased.

https://deliveroo.co.uk/gift-cards

Celynnog

born_again said:

Do Deliveroo gift cards expire?

Your gift card expires on the date stated on the email in which the gift card was delivered. If there is no expiry date specified the gift card will expire 12 months after the date the gift card was purchased.

https://deliveroo.co.uk/gift-cards

yep - they just don't share that on the gift card itself
also - they reissued the gift card on email Jan 24 - and said over phone we're all good again - but it was the same expired code,

TELLIT01

born_again said:

Do Deliveroo gift cards expire?

Your gift card expires on the date stated on the email in which the gift card was delivered. If there is no expiry date specified the gift card will expire 12 months after the date the gift card was purchased.

https://deliveroo.co.uk/gift-cards

I saw that in the FAQ but didn't see it in the actual T&C, although I may have missed it given the length of them!