Hotel disaster section 75

Rebeccakristy

WillPS said:

When you say you paid the hotel directly - does the charge on your credit card match the name of the hotel (i.e. it wasn't to some sort of group/head office)? Was there anything in their terms & conditions which allowed them to behave as they have? Does your invoice/confirmation show that you've paid for a specific grade of room, and if so do the features of your new room match?

If you paid the hotel, and the hotel's terms offer no guidance on what happens if they're unable to check you in to the room you've paid for, then I reckon you have a pretty sound case for a claim against them.

Claim as in section 75. Would this be partial refund? I have annual travel insurance Santander….. not sure how this would cover 

born_again

Rebeccakristy said:

Hello please help. I’m in the Maldives on a local island- it is not expensive like the resorts. I paid for my hotel and transfers in one payment via credit card (Halifax) and when I arrived the hotel manager told me he was fully booked and told me to go to another island. He told me that the whale sharks were closer to here (lie) and that he would compliment me lots of excursions as I wanted the other island. I hadn’t slept or eaten for 24 hours and they pushed us on the last boat of the day. Well he lied and now I can’t see the whale sharks- it’s a 6 hour speedboat from here with no guarantees, he said he’d pay for excursion with a tour company, but then made me pay for 2 people (120 usd cash) and it wasn’t  a company was just a boat, the drivers didn’t speak English and also didn’t see any manta rays, as they aren’t experienced. I also paid 320 usd for transfers to the other island and this island is only 210 usd, so overcharged: 

can I reclaim under section 75? They keep lying to me, telling me that the my would take me to try watermelon, and go snorkelling (but just a 10 minute ride on a golf buggy, no fruit). So they haven’t compensated me.

i paid so much for the flights to have my dream the best snorkelling experiences. Now my time is gone with them tricking me, and I overpaid to go to an nice island: 

So chargeback for non receipt is the way forward to reclaim funds paid.

WillPS

Rebeccakristy said:

WillPS said:

When you say you paid the hotel directly - does the charge on your credit card match the name of the hotel (i.e. it wasn't to some sort of group/head office)? Was there anything in their terms & conditions which allowed them to behave as they have? Does your invoice/confirmation show that you've paid for a specific grade of room, and if so do the features of your new room match?

If you paid the hotel, and the hotel's terms offer no guidance on what happens if they're unable to check you in to the room you've paid for, then I reckon you have a pretty sound case for a claim against them.

Claim as in section 75. Would this be partial refund? I have annual travel insurance Santander….. not sure how this would cover 

You should be able to get a full chargeback for the hotel component so long as you didn't agree to be shuffled about in this manner. For all the consequential losses you'd need an S75 claim which might be less strong.