eBay, how do I undo 'payment received'?

misterthrifty

Hi, I accidentally clicked 'payment received' for an item I sold at the weekend to an overseas buyer, my fault for rushing. There used to be an option to undo payment received but I can't see it. Is there a way that I can mark it as still outstanding?

TIA

soolin

It used to be an option on the drop down menu by the sale 'mark as payment not received' but I have nothing in my sold lot that hasn't had labels printed so I can't check, and those where i've printed labels doesn't show that option. 

misterthrifty

soolin said:

It used to be an option on the drop down menu by the sale 'mark as payment not received' 

That's what I thought, but it doesn't appear to be there now and I can't find another option??

soolin

misterthrifty said:

soolin said:

It used to be an option on the drop down menu by the sale 'mark as payment not received' 

That's what I thought, but it doesn't appear to be there now and I can't find another option??

With all my ones completed I can't seem to find anything either. It's a useful tool and if it's gone it would be a shame, there must be a way to do it though, it's just that all the latest 'improvements' seem to have made things harder to find rather than easier.

misterthrifty

Just to update this, I spoke to ebay and it seems like the option to 'undo item paid' has been removed and now they don't have a solution for achieving this. They suggested that I make a 2nd chance offer to the buyer but this wasn't possible as there was only one bidder and you can't make a 2nd chance offer to the same bidder. I had to cancel the sale as there was a problem with the delivery address in the end, 

soolin

misterthrifty said:

Just to update this, I spoke to ebay and it seems like the option to 'undo item paid' has been removed and now they don't have a solution for achieving this. They suggested that I make a 2nd chance offer to the buyer but this wasn't possible as there was only one bidder and you can't make a 2nd chance offer to the same bidder. I had to cancel the sale as there was a problem with the delivery address in the end, 

Yet another 'improvement' that just makes things more difficult.