Pension Credit Delays

papeman

Would anyone happen to have any information around delays to Pension Credit applications? 

My mother in law applied in early February and has still not received a decision through. On calling in, she has been promised callbacks that have never happened and now money is really getting tight. 

How can we go about applying pressure? 5 months for the claim is very over the top. 

Alice_Holt

Involve your MiL's MP

Murphybear

Oh dear, this problem seems to be getting worse.  If you don’t mind I’ll you about my experiences with Pension Credit.  

i have a SP and 2 small works pensions which take me over the PC threshold.  I applied, and received, Attendance Allowance and was advised by Age U.K. that the AA changed the threshold for getting PC.  I applied and hadn’t heard after 6 months so contacted my MP who was brilliant, after he contacted the DWP I heard from them and my application was refused on the grounds that my income was too high, they seemed to have ignore the AA

After a few months gap I was advised to apply again and I put my details into every benefit checker I could find and they all said I was entitled to PC so I reapplied.

After another 6 months I never thought anything about it and having a few health issues and family issues put it out of my mind.   I returned from shopping today and found a message on my phone from the DWP saying it was about my Pension Credit application.  They said they would ring back.  They didn’t leave any contact details.  

I checked my old emails, I had a message from them saying they had received my PC application.  This was dated 8th August 2023, virtually a year ago.   I am hoping they were phoning to apologise for the delay