IHD smart meter

Steve1410

Hi, I am currently a customer of Scottish Power and I am having trouble with my IHD smart meter.  It is faulty and does not work properly. I have contacted Scottish Power and they said they do not have any IHD smart meter in stock and they told me to purchase my own. I find this advice wrong and would like some advice from someone with more knowledge than myself.  Any help would be appreciated. 

BarelySentientAI

How long ago did you get the IHD?

Robin9

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

debitcardmayhem

Sadly it’s not wrong , unless it is less than 12 months old. The IHD is basically a toy imho, or they would say a guide. The meter in your meter cupboard or wherever it is the best source of information, sadly it doesn’t have live feed into your house without an IHD. Some people have Hildebrand which feeds into the bright app too., they are c 70.00

Rodders53

Yep.  It is correct.
Once out of a warranty period (1 year mayhap) they wash their hands of them.

Smart meter still sends the data to supplier and you can access that data via Apps...  SP may have their own?

OR Use a third party App...  Bright, Hugo, et al

https://www.citizensadvice.org.uk/consumer/energy/energy-supply/your-energy-meter/fixing-problems-with-your-smart-meters-in-home-display/ suggests that SP might help in some circumstances but they ought to point you to where you can buy compatible IHDs... 
https://www.gov.uk/government/publications/smart-meter-in-home-display-voluntary-replacement-principles/smart-meter-in-home-display-voluntary-replacement-principles is what the Govt guidance is.

Replacements are such as https://ivie.co.uk/product/ivie-bud/  and the https://shop.glowmarkt.com/products/display-and-cad-combined-for-smart-meter-customers

Don't be tempted to buy any old/second user units of eBay and the like as they cannot usually be registered to your smart meter comms unit like the brand new units from the makers.

Boxman

Robin9 said:

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

Just like before the smart meter was put in.  So why bother changing from read only meters then?

booneruk

Boxman said:

Robin9 said:

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

Just like before the smart meter was put in.  So why bother changing from read only meters then?

Access to TOU tariffs - beat the system! 

Also, there's nothing to complain about if a smart meter without IHD is acting the same as a traditional meter and that's something you're attached to. 

bob2302

Robin9 said:

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

If all you do is bang in nails, a screwdriver is a toy. 

I find my IHD useful for real-time monitoring and making more precise measurements where a tapo can't be used. Mine is under my TV and I can tell at glance whether I've left something running that shouldn't be. My electricity use is half what it was 10 years ago and much of that was driven by measurement

It's also much more convenient for some meters. There's no reason not to trust the energy readings, provided they pass simple sanity checks - cost is a different matter.  

badger09

bob2302 said:

Robin9 said:

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

If all you do is bang in nails, a screwdriver is a toy. 

I find my IHD useful for real-time monitoring and making more precise measurements where a tapo can't be used. Mine is under my TV and I can tell at glance whether I've left something running that shouldn't be. My electricity use is half what it was 10 years ago and much of that was driven by measurement

It's also much more convenient for some meters. There's no reason not to trust the energy readings, provided they pass simple sanity checks - cost is a different matter.  

I agree IHD can be useful as an instant alert. Ours has alerted us twice, that integrated freezer door wasn’t shut properly. Could have been expensive carelessness. 

Swipe

badger09 said:

bob2302 said:

Robin9 said:

Don't bother with the toy - put in a drawer.  Get into the habit of reading the actual Smart which is in your garage or an outside meter box - keep the records.

If all you do is bang in nails, a screwdriver is a toy. 

I find my IHD useful for real-time monitoring and making more precise measurements where a tapo can't be used. Mine is under my TV and I can tell at glance whether I've left something running that shouldn't be. My electricity use is half what it was 10 years ago and much of that was driven by measurement

It's also much more convenient for some meters. There's no reason not to trust the energy readings, provided they pass simple sanity checks - cost is a different matter.  

I agree IHD can be useful as an instant alert. Ours has alerted us twice, that integrated freezer door wasn’t shut properly. Could have been expensive carelessness. 

I wouldn't be without mine. Mine has saved me multiple times when accidentally leaving the induction hob on the min setting which shows no glow. Could have been left on for days had I not seen the constant load on the IHD, as I mostly cook in the microwave unless batch cooking or frying an egg.