Refused refund

john.h

I purchased a pair of shoes online with delivery saying a couple of days. This time passed and the shoes didn’t turn up. I contacted the store and they got back to me. They said they can’t get them from their suppliers and don’t know when they can.
 They went on to say I have two choices, wait to see if they can get stock or cancel. The cancel option said
“ We can contact the stock point and request a cancellation as a exception and if accepted we will refund you” 
Now looking on my online account they are saying the item can’t be cancellled?? I can return the shoes. How can I return something I might never get? 
 I have opened a Section 75 on my credit card, does the shop have a leg to stand on in this situation? 

Thanks for any input on this 

born_again

john.h said:

I purchased a pair of shoes online with delivery saying a couple of days. This time passed and the shoes didn’t turn up. I contacted the store and they got back to me. They said they can’t get them from their suppliers and don’t know when they can.
 They went on to say I have two choices, wait to see if they can get stock or cancel. The cancel option said
“ We can contact the stock point and request a cancellation as a exception and if accepted we will refund you” 
Now looking on my online account they are saying the item can’t be cancellled?? I can return the shoes. How can I return something I might never get? 
 I have opened a Section 75 on my credit card, does the shop have a leg to stand on in this situation? 

Thanks for any input on this 

Open a non receipt chargeback.
S75 is not required.

john.h

What’s a non receipt charge back? 

WillPS

john.h said:

What’s a non receipt charge back? 

Chargeback is a mechanism where your issuer will claw back the charges authorised through the Visa/Mastercard network. Non-receipt would be the reason for the chargeback.

The merchant has an opportunity to dispute and keep/get their funds back - for example by sharing tracking data showing you received the item.

martinbainbridge1975

I had this recently with john lewis, raised a dispute with credit card company who are investigating but in the meantime have refunded me 

sourcrates

Go to your Banks website and search for "dispute Visa transaction".

Depending on who you bank with, usually a separate form will appear that you fill in and submit to your bank.