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New Laptop - Help needed setting up Windows please!!

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Not a good start - laptop arrived and I am struggling already.

First task - Back up your old Windows PC.  I have gone to Windows Back up, ran it until it says partially backed up (folders not backed up) and All Set.  Clicked on Find Backup on new laptop and it says Couldn't find backup, try again.  I have tried this several times and having the same response.  The old laptop is running Windows 10 if that makes a difference.

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