Hard to read some emails on phone

I use my phone to check my emails every morning but find emails from certain organisations quite tedious to read if I access them using BT email via the BT website. 

The one below is the latest example. As it’s only a short message it’s not that much of a trial, but with longer emails containing what could be quite detailed and interesting information it’s a right pain. 


_____________________________________

It doesn’t happen if I access my emails on a pc or if I use the built-in Mail app on my iPhone. 

Most emails are fine. Some though from other organisations go off the page on every line. 

Anybody know why this happens please?

would've . . . could've . . . should've . . .


A.A.A.S. (Associate of the Acronym Abolition Society)

There's definitely no 'a' in 'definitely'.

Comments

  • Newcad
    Newcad Posts: 1,567 Forumite
    1,000 Posts Second Anniversary Name Dropper Photogenic
    Probably just the BT interface not parsing the lines to a full word.
    Is there anything in the settings there that might change that behaviour?
  • Le_Kirk
    Le_Kirk Posts: 24,129 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    Make screen bigger/smaller by pinching and zooming?  The worst thing about the BT mail interface now is having to log on EVERY time, even if you have just left it for a couple of hours!  We've lost the "keep me logged in" box.
  • steviebabes
    steviebabes Posts: 2,063 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Maybe view in landscape mode?
  • If you are accessing your email via a browser (e.g. Safari) on your phone, check if there's a "Reader mode" available  - https://support.apple.com/en-gb/guide/iphone/iphdc30e3b86/ios 

    If still no good, there's also "Desktop Settings" (or similar) where you can adjust text.
  • 400ixl
    400ixl Posts: 4,482 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Stop using a BT email address would be the first thing as being tied to an ISP for things like email limits your other choices or makes them harder to implement.

    If you are still wanting to use BT then install a mail app and connect that to the BT account to get them into a mobile native interface.
  • Have you tried the BT mail app?
  • Teapot55
    Teapot55 Posts: 792 Forumite
    Part of the Furniture 500 Posts Photogenic Name Dropper
    Thanks for the suggestions everyone. 

    would've . . . could've . . . should've . . .


    A.A.A.S. (Associate of the Acronym Abolition Society)

    There's definitely no 'a' in 'definitely'.
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