Samsung Trade In - is it their responsibility for safe return of device

PHK

powerful_Rogue said:

It's been like this for donkeys years. I've always paid the extra £7 every year I upgrade.

I agree, it's pragmatic and sensible to protect oneself. 

Some of the young people at work have a phrase "drama llama" which I think would describe the situation that often crops up in this forum whereby advice is refuted and the whole thing blown up out of all proportion. 

screech_78

powerful_Rogue said:

It's been like this for donkeys years. I've always paid the extra £7 every year I upgrade.

Don’t try and throw common sense into the mix…

Blownalot68

I took up the trade in option.
Sent them my old phone within the deadline.
On 25 Feb they confirmed that they had received my "device".
Now 2 months later they claim that the box was empty and are threatening to block the new handset.

Any suggestions?

Ergates

Blownalot68 said:

Any suggestions?

Yes.  Start a new thread, giving details of what happened, rather than adding to one that has been dead for 8 months.   You're more likely to get people reading and responding.