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Carers Allowance Query

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Wondering if anyone can shed any light as to eligibility for carers allowance? My neighbour is carer for his spouse who has alzheimers and dementia. The wife receives attendance allowance. The carer has tried to claim for carers allowance only to be told 'your state pension is more than what you would get for the carers allowance and you are therefore not entitled to claim'?. 

I have minimal knowledge surrounding the benefit system but this seems awfully unfair. 

Is this correct? 

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