Wrong meter reading on switching suppliers

Swipe

Make sure it's raised as a complaint with E.On Next or you will just get fobbed off and this will not get resolved. If it's not fixed within the 8 week deadline, take it to the energy ombudsman. 

Scot_39

Chris_b2z said:

I struggle to understand why switching suppliers causes so many problems. It should be a simple automated process when there is a working SMETS2 meter.
In my case, Scottish Power were waiting for BG to provide switch readings. They gave up after a month and sent a completely incorrect estimated final bill.
The industry is run and regulated by muppets. It needs a shakeup.

But there isn't just 1 SMETS2 meter manufacturer - but mutiple.

Whos teams code according to their interpretation of the specification for said meters.

"flexible" specifications - and multi-vendors - do not always go hand in hand.

If the govt's meter specs say made it hard rule that rate 1 was always day (peak) and rate 2 always night (or off peak as not all e7 off peak times are solely overnight) for E7 - then you might argue it was a software / firmware fault.  (But from memory - the draft functional spec from 2012 at least - its more like support "upto x rates" or "upto y time zones")

But we have seen many posters report rate register switch issues on E7 type tariffs - between suppliers moves - referencing Octopus, EOn, Ovo and EDF at least.

So perhaps the specification does not in fact get down to that level of "prescription" you might expect.

And so our suppliers billing has to cope when they are different.

Some of whom seem to be able to fix quickly once identified.

But some customers are blissfully unaware of the issue - and so may never monitor or report until £100s or £1000s debt / credit.

And its not a new issue - even pre smart - I for instance have seen digital E7 meters using rates 1 and 2 and another brand using rate 4 and 1.

mrsyardbroom

BarelySentientAI said:

mrsyardbroom said:

I also have another issue. I've never had a bill from E.on, only statements.

E.ON's bills are called statements.

mrsyardbroom said:

I would like to know what happens if Octopus can't supply the correct reading. 

It depends how the readings are wrong.  Sometimes it doesn't really matter and everyone can pretty much just ignore it, sometimes it matters a lot.

And as we have said, it is for E.ON to fix, not Octopus.

Okay. I will have to get in touch with E.on to find out why I'm not getting detailed statements. They have the meter readings. 

E.on told me they have to raise a dispute with Octopus as Octopus mixed up the final meter readings. At the time of the switch they told me the Octopus figures had to agree with their figures. They said they can't change the figures Octopus sent them at the time. I would like to know what happens if Octopus don't change the figures. I can only go by what the agents have told me when I've spoken to them. At least I have the photographic evidence of the readings and I still have the email I sent with the readings.

BarelySentientAI

mrsyardbroom said:

BarelySentientAI said:

mrsyardbroom said:

I also have another issue. I've never had a bill from E.on, only statements.

E.ON's bills are called statements.

mrsyardbroom said:

I would like to know what happens if Octopus can't supply the correct reading. 

It depends how the readings are wrong.  Sometimes it doesn't really matter and everyone can pretty much just ignore it, sometimes it matters a lot.

And as we have said, it is for E.ON to fix, not Octopus.

Okay. I will have to get in touch with E.on to find out why I'm not getting detailed statements. They have the meter readings. 

E.on told me they have to raise a dispute with Octopus as Octopus mixed up the final meter readings. At the time of the switch they told me the Octopus figures had to agree with their figures. They said they can't change the figures Octopus sent them at the time. I would like to know what happens if Octopus don't change the figures. I can only go by what the agents have told me when I've spoken to them. At least I have the photographic evidence of the readings and I still have the email I sent with the readings.

They're sort of right - but your complaint is against E.ON if it doesn't get fixed.

There's a big complicated process in the background dealing with agreed readings disputes between suppliers.  That's nothing to do with you though.  You complain about E.ON, and if they don't fix it, you go to the Ombudsman because E.ON haven't fixed it.

If Octopus suddenly send you a bill for something, then you can complain about them, but right now it's E.ON who you deal with.

Is the reading E.ON say they have been given too high or too low?

mrsyardbroom

They're sort of right - but your complaint is against E.ON if it doesn't get fixed.

There's a big complicated process in the background dealing with agreed readings disputes between suppliers.  That's nothing to do with you though.  You complain about E.ON, and if they don't fix it, you go to the Ombudsman because E.ON haven't fixed it.

If Octopus suddenly send you a bill for something, then you can complain about them, but right now it's E.ON who you deal with.

Is the reading E.ON say they have been given too high or too low?

E.on says they have switched the day and night time readings and my account shows my balance is nearly £3000. It should be £200 to £300. They think it will be resolved in a couple of weeks but I have my doubts. I've had such a lot of trouble with energy suppliers and their dodgy figures. Bulb was the best I've ever come across. Maybe I'm just a rare person who would like to work everything out unit by unit and make sure they aren't overcharging me.

BarelySentientAI

mrsyardbroom said:

They're sort of right - but your complaint is against E.ON if it doesn't get fixed.

There's a big complicated process in the background dealing with agreed readings disputes between suppliers.  That's nothing to do with you though.  You complain about E.ON, and if they don't fix it, you go to the Ombudsman because E.ON haven't fixed it.

If Octopus suddenly send you a bill for something, then you can complain about them, but right now it's E.ON who you deal with.

Is the reading E.ON say they have been given too high or too low?

E.on says they have switched the day and night time readings and my account shows my balance is nearly £3000. It should be £200 to £300. They think it will be resolved in a couple of weeks but I have my doubts. I've had such a lot of trouble with energy suppliers and their dodgy figures. Bulb was the best I've ever come across. Maybe I'm just a rare person who would like to work everything out unit by unit and make sure they aren't overcharging me.

That's a really easy one for E.ON to fix.  Give them a kicking if they don't.