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Can I get my money back from Sk:n Group?
JWalt
Posts: 10 Forumite
Hello!
In March I paid a few hundred pounds for a service with the Sk:n Clinic. I paid up front with my debit card which gave me a total of 8 sessions of treatment. To date, I've only had 2 sessions. Today was supposed to be my 3rd, but when I showed up at the door there's a sign that says sk:n and The Harley Medical Group ceased trading yesterday.
It said further details would be available online, but when you go to their website it's already been shut down...
What is my best course of action to try and get my money back? Not necessarily even all of it, as I have had 2 sessions. Something would be better than nothing!
The thing that slightly complicates things is that I paid for it on a NatWest debit card which I have since switched to First Direct. So, I'm not particularly hopeful.
Any advice would be massively appreciated!
Thanks.
In March I paid a few hundred pounds for a service with the Sk:n Clinic. I paid up front with my debit card which gave me a total of 8 sessions of treatment. To date, I've only had 2 sessions. Today was supposed to be my 3rd, but when I showed up at the door there's a sign that says sk:n and The Harley Medical Group ceased trading yesterday.
It said further details would be available online, but when you go to their website it's already been shut down...
What is my best course of action to try and get my money back? Not necessarily even all of it, as I have had 2 sessions. Something would be better than nothing!
The thing that slightly complicates things is that I paid for it on a NatWest debit card which I have since switched to First Direct. So, I'm not particularly hopeful.
Any advice would be massively appreciated!
Thanks.
0
Comments
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Ring the bank whose card you paid with and ask them to do a chargebackmake the most of it, we are only here for the weekend.
and we will never, ever return.1 -
They will investigate and if your claim is upheld, they will refund it to the same payment method that was used. If you have closed that account using the transfer process, then they will forward it to your new bank.JWalt said:
If I do that, do you know if they will just automatically forward it to the current account I have now?McKneff said:Ring the bank whose card you paid with and ask them to do a chargebackI am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.1 -
I have the same issue, but in this case I paid a direct debit to a finance company for a set of treatments. Do I have any legal right to cancel my direct debit?0
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We've moved this thread to a more relevant board
Our general guide about consumer rights when a firm ceases trading may be relevant:
https://www.moneysavingexpert.com/reclaim/company-administration-help/
Official MSE Forum Team member.Please report all problem posts to forumteam@moneysavingexpert.com0 -
Will be a partial chargeback.
Op will just need to supply proof of cost of each treatment & they will get a refund for the treatments that they will not be receiving.Life in the slow lane2
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