Viagogo won't refund me for a cancelled sporting event

Scoombs

I bought tickets via Viagogo for a boxing match which was then subsequently cancelled (doping issue out of Viagogo's control). Viagogo confirmed I'm entitled to a refund.
Since April 2024 they just tell me that the refund has been processed their side and that they'll look into why it's not hit my account. However, despite several attempts I've still not received payment. 

I am happy to go to the small claims court and was in the process of writing them a formal letter, but they're based in Switzerland so i'm unsure how best to approach it. Has anyone had a similar experience and offer any advice at all?

Thanks.

Voyager2002

Did you pay by credit card?

Scoombs

I did pay by credit card. That was in August 2022. My refund request was initiated in April 2024 by me, which they confirmed was valid.
Do you think my Credit card provider is the first port of call?

born_again

Scoombs said:

I did pay by credit card. That was in August 2022. My refund request was initiated in April 2024 by me, which they confirmed was valid.
Do you think my Credit card provider is the first port of call?

Your issue here is ViaGoGo do not sell tickets. They advertise tickets people want to sell. So there is a strong chance of no Debtor/Creditor link.

Scoombs

born_again said:

Scoombs said:

I did pay by credit card. That was in August 2022. My refund request was initiated in April 2024 by me, which they confirmed was valid.
Do you think my Credit card provider is the first port of call?

Your issue here is ViaGoGo do not sell tickets. They advertise tickets people want to sell. So there is a strong chance of no Debtor/Creditor link.

Understood thanks. The event was cancelled and ViaGoGo confirmed I am due a refund. Do you think a formal letter before small claims court is the route? I did notice that they have a HQ in Switzerland so I'm not even sure that small claims is possible.
How can a company simply not give me my money back, surely there must be some route?

born_again

The issue is that who bought the tickets & has resold on ViaGoGo has got the refund. They need to provide that to them to refund you.

Never get why people still use this co, given their history over the years & the amount of times they have been slapped for their practises.

Scoombs

born_again said:

The issue is that who bought the tickets & has resold on ViaGoGo has got the refund. They need to provide that to them to refund you.

Never get why people still use this co, given their history over the years & the amount of times they have been slapped for their practises.

The entire event was cancelled, ViaGoGo confirmed at the time that I could have a refund or retain credit for future events, none materialized so I opted for the refund, which again they confirmed would and had been actioned. 
It seems to be the actual transferring the money into my account that is the only issue, accepting and agreeing to a refund has been confirmed.

sheramber

Scoombs said:

born_again said:

The issue is that who bought the tickets & has resold on ViaGoGo has got the refund. They need to provide that to them to refund you.

Never get why people still use this co, given their history over the years & the amount of times they have been slapped for their practises.

The entire event was cancelled, ViaGoGo confirmed at the time that I could have a refund or retain credit for future events, none materialized so I opted for the refund, which again they confirmed would and had been actioned. 
It seems to be the actual transferring the money into my account that is the only issue, accepting and agreeing to a refund has been confirmed.

Easy to promise a refund  to  get you off the phone.


UK courts do not apply

7.4 Governing Law. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. You consent to the exclusive personal jurisdiction and venue of Swiss courts. viagogo GmbH is registered in Switzerland, Company No. CH-270.3.014.628-0 with the registered address: viagogo GmbH, Rue du Commerce 4, 1204, Genève, Switzerland

https://www.viagogo.co.uk/LandingPage/1000748