System Restore screen white....

anditsinthere

I downloaded Zone Alarm Internet Security Suite last night, and it has done something to my laptop, i cannot no longer open up my Email page, i cannot log in to my Hotmail account and the system restore screen when i click on it is just white with no instructions, i have uninstalled this and i have switched back to Avast....any ideas what it could be?? Thank you in advance

Browntoa

try safe mode, F8 on boot up, and see if you can do it from there

anditsinthere

Browntoa wrote: »

try safe mode, F8 on boot up, and see if you can do it from there

What do i look for in safe mode? Would there be a System Restore icon?Thanks

anditsinthere

I have tried in safe mode but nothing works, my browser is still playing up, and the system restore screen is still all white......i cant even click on the smiley icons on the right hand side as i write this message....any ideas to whats wrong?? Thank you

Browntoa

try starting system restore manually

http://articles.techrepublic.com.com/5100-10877_11-6134546.html

If your Windows XP system begins acting strange, a typical fix is to use System Restore to remove any system changes made since the last time you created a Restore Point. However, what if the problem is so bad that you can't start Windows XP normally, or even start the system in Safe Mode?
The good news is you can run System Restore from a command prompt. Here's how:

1. Restart your computer and press [F8] during the initial startup.
2. When you see the Windows Advanced Options Menu, select the Safe Mode with a Command Prompt option.
3. Select the Windows XP operating system.
4. Log on to your computer with an administrator account or with an account that has administrator credentials.
5. Type the following command at a command prompt:
   C:\windows\system32\restore\rstrui.exe

When you see the System Restore window, the graphics may look odd, but you can still follow the onscreen instructions to restore your computer to an earlier state.
Note: This tip applies to both Windows XP Home and Windows XP Professional.

Browntoa

check if system restore is off or on

1 Click Start.2 Right-click My Computer, and then click Properties.3 On the System Restore tab, check System Restore shows as ON

anditsinthere

I have tried doing a system restore in safe mode, but i still get the same white screen, no text on the screen...its just white...just need to knock my laptop back a couple of days because i know something is wrong somewhere but i cannot work out what it is!? My laptop is an Acer Aspire 1640Z....i have reinstalled Zone Alarm ISS to see if a clean reinstall would work but to no avail.....any help would be great, thanks.

imho

I just found this on internet
ZoneAlarm Firewall (Windows 2000/XP)
A Real Disaster


Cons: This new version of ZoneAlarm 7.0.362.000 corrupts your index files and therefore makes your Windows Check Disk Utility hang for minutes. Also it destroys your Microsoft System Restore so that it can't be used. I have had problems with older versions like sometimes no internet connection, hindered defragmentation and now I had to format the hard disks of two computers and install all programs again except ZoneAlarm of course. Because of these problems and more ZoneAlarm is no reliable software that rather not must be used.
Have a look for a Zone alarm forum and out your question on there.
Just found a forum http://forums.zonelabs.org/zonelabs
Good luck with it.

Browntoa

this shows you how to manually move files from the restore points to replace the corrupt registry hive

http://support.microsoft.com/kb/307545

with a Linux boot CD you can skip a load of the steps

rename

c:\windows\system32\config\system
c:\windows\system32\config\software
c:\windows\system32\config\sam
c:\windows\system32\config\security
c:\windows\system32\config\default

to system.old, software.old etc

then copy over

From the Snapshot folder, copy the following files to the c:\windows\system32\config\ folder:

•_REGISTRY_USER_.DEFAULT
•_REGISTRY_MACHINE_SECURITY
•_REGISTRY_MACHINE_SOFTWARE
•_REGISTRY_MACHINE_SYSTEM
•_REGISTRY_MACHINE_SAM

and then

•Rename _REGISTRY_USER_.DEFAULT to DEFAULT
•Rename _REGISTRY_MACHINE_SECURITY to SECURITY
•Rename _REGISTRY_MACHINE_SOFTWARE to SOFTWARE
•Rename _REGISTRY_MACHINE_SYSTEM to SYSTEM
•Rename _REGISTRY_MACHINE_SAM to SAM