Manufacturer's warranty on new laptop: important?

Voyager2002

I have just bought a brand-new laptop from a business seller on Ebay. When choosing which one to buy, I went to a lot of trouble to get one that was described as being covered by a manufacturer's warranty for a year.

Anyway, I registered my new purchase on the Microsoft website (it is a Surface made by MS) and was disturbed to see that the warranty had expired in 2021! I contacted the vendor, who reassured me that it was covered by their own one-year guarantee. I queried this, and they replied "our supplier got licence for deal with them so if anything happen you sent laptop to us and they will arrange repair with Microsoft".

Is this good enough? Presumably I could return the laptop as not as described, although I don't want the nuisance: besides which it was supplied sealed in the original packaging and so a return would mean a hefty loss for the retailer. I have used it over the last few days and it seems satisfactory.

Neil_Jones

Your warranty is with the company you bought it from not the manufacturer.  So it doesn't matter if its out of "their" warranty with Microsoft, you have a warranty with the company you bought it from.

As an aside, used to work in computer retail and half the stuff we sold was out of our warranty with the supplier we got it from by the time we sold it to Joe Public, though there's only so much you can do about this, as empty shelves don't look good..  Not so much an issue if it was stuff I'd ordered in specifically to go out the next couple of days so the warranties pretty much matched.

chrisw

The response from the seller wouldn't fill me with much confidence. Are they in the UK? If the laptop works fine out of the box and you got it for a good price, I would just live with it.

Voyager2002

chrisw said:

The response from the seller wouldn't fill me with much confidence. Are they in the UK? If the laptop works fine out of the box and you got it for a good price, I would just live with it.

Yes, I felt the same about it. Anyway, they are indeed in the UK and I paid with an Amex credit card, so worst case is probably inconvenience waiting for a repair.