Onedrive sync problems

bouicca21

I have spent ages trying to sort out this problem, and thought the techie wizards here might be able to solve it.  Not sure what detail is relevant so it’s a bit of a long screed. Also I’m not a techie person so please bear with my ignorance.  I don’t even know what information is needed for a diagnosis.

I had a desktop which was pretty old but still functioning reasonably well.  When the freebie upgrade to Windows 10 came out I upgraded it. It was ok for a while though increasingly slow. Advice here was to pep it up with an SSD but before I could do that, I found that I could no longer sync or sign into one drive. After hours of wasted time, I got myself a nice new laptop.  

The new laptop has no problem accessing onedrive - but it can’t see all the files (mainly in WORD) that I was using on the old pc.  The folders are there but they are empty.  Ditto if I go to onedrive on the web.

i have resuscitated the old pc.  The files seem to be there on the hard disc.  But I can’t open them or copy them.  I need them …

Trying to access one drive on the old pc produces the error code 6x800706d9.  

Trying to copy the files to another folder or a usb stick produces error code 0x8007016A The cloud provider is not running.
Trying to sign in to One Drive produces error code 0x8004de44.

I couldn’t even send feedback to Microsoft. 

Any suggestions?

PHK

This sounds like you’ve a Personal Vault which you’ve not logged into. 

You’d be able to see the files not in the vault but not the files in the vault. 

As to the old laptop. It sounds like there are a few issues. 

The hard drive is going 
unable to sign in to OneDrive and therefore can’t sync. 

Have a look at this Microsoft article. https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-error-code-0x800706d9/fbf6ccaf-2b65-44e9-aa20-d5ad426a9413

Vitor

On you old laptop, look at the status of files in File Explorer to figure out where the actual file content is being stored.

Also from your new laptop, login to Onedrive on the Web and check the contents of the Recycle Bin

bouicca21

Thank you both.  I’ll work my way through the suggested solutions later, though I have already tried some of them  As for the icons, I’m not at all sure what they are as they are so small.  

bouicca21

I’ve now given up.  The problem WORD files all have the notepad icon but won’t open in either app.  I can’t open some jpeg and pdf files either.  I can’t work out the logic of which folders on the one drive site are empty and which are not but it is clearly some fault on the old pc.  

The good news is that I found an old back up from the days before I swapped to one drive in the (erroneous) belief that one drive was safer.  The JPEG’s and pdfs are fine, the WORD files are earlier versions but since I was going to edit them anyway, that’s not a big deal.  Huge sense of relief.