IMPORTANT: Please make sure your posts do not contain any personally identifiable information (both your own and that of others). When uploading images, please take care that you have redacted all personal information including QR codes, number plates and reference numbers.
We'd like to remind Forumites to please avoid political debate on the Forum. This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

Castle Hill Hospital Hull

Options
On the 17th of June 2024 I attended an appointment at the hospital. Parking payment is via an app and you pay on exit,  which I did. I can see the payment on my Banking App.
A PCN was sent out on 25/6/24saying; Failed to obtain a permit in accordance with notified terms.

I appealed to show I had paid two minutes before exiting the car park. I sent them a screenshot of the payment on the app Three days later I received a letter informing me on this occasion my appeal had failed as I did not "register my car"- am I supposed to register in the Hospital as well as pay to park?  According to the hospital, you should register on the iPad only if you have a Blue Badge I do Not.  Who needs all this stress when you`re already stressed enough at needing a hospital visit?   Not sure what to do now?

Comments

  • Ref44
    Ref44 Posts: 78 Forumite
    First Anniversary First Post Combo Breaker
    Options
    Was it one of the barrier controlled car parks? If so,  the fact that the barrier raised to let you exit is clear evidence that payment had been made for the vehicle. I would complain to PALS.
  • fisherjim
    fisherjim Posts: 6,215 Forumite
    Photogenic First Anniversary Name Dropper First Post
    Options
    According to their website you did everything correctly, and you cannot get out unless payment is made:
    • A camera will read your number plate as you drive into our car park.
    • You will need to "pay on exit" before returning to your car.
    • When you reach the exit, the barrier will lift as long as you have paid.
    Sounds like an ANPR misread, or keying error but the barrier should not open in that case.
    Have you complained to PALS?
    Who are the scammers that manage this car park?
    Have you read the newbies thread on here?




  • Coupon-mad
    Coupon-mad Posts: 135,016 Forumite
    Name Dropper First Post Photogenic First Anniversary
    Options
    I think it sounds like a keying error (typo when entering the numberplate).

    Please answer @fisherjim 's 3 questions, above.
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • Ref44
    Ref44 Posts: 78 Forumite
    First Anniversary First Post Combo Breaker
    Options
    The scammers are Apcoa
  • Gr1pr
    Gr1pr Posts: 1,444 Forumite
    First Post Name Dropper
    Options
    Ref44 said:
    The scammers are Apcoa
    That is only 1 of 3

    Get onto Pals and get it cancelled ASAP 
  • Coupon-mad
    Coupon-mad Posts: 135,016 Forumite
    Name Dropper First Post Photogenic First Anniversary
    edited 11 July at 4:09PM
    Options
    Lovely. Easy to beat on appeal.

    You know what not to say, from when you read NEWBIES PLEASE READ THESE FAQS FIRST, before you posted the thread. Very simple one! As long as you DON'T appeal about the story of who parked the car.

    How are you getting on with the PALS complaint, as explained in every hospital parking charge thread?
    PRIVATE 'PCN'? DON'T PAY BUT DON'T IGNORE IT (except N.Ireland).
    CLICK at the top of this/any page where it says:
    Forum Home»Motoring»Parking Tickets Fines & Parking - read the NEWBIES THREAD
  • fisherjim
    fisherjim Posts: 6,215 Forumite
    Photogenic First Anniversary Name Dropper First Post
    Options
    Ref44 said:
    The scammers are Apcoa

    Well that's a result then, totally useless company that don't know the R'ce from their elbow!
Meet your Ambassadors

Categories

  • All Categories
  • 344.6K Banking & Borrowing
  • 250.6K Reduce Debt & Boost Income
  • 450.4K Spending & Discounts
  • 236.8K Work, Benefits & Business
  • 610.5K Mortgages, Homes & Bills
  • 173.8K Life & Family
  • 249.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards