Energy Supplier Compensation

BillTee

Does anyone have experience in compensation from Energy Suppliers?

Two months to replace a faulty smart meter; followed by incorrect rebilling - another 4 weeks. Matter resolved but I've asked for compensation.Supplier has asked how much I expect.

Ofgen automatic £30 payment for delay with meter correction. I consider a further £30 for the incorrect rebilling. I sent detailed explanations and evidence for each incorrect billing before it was referred to a 'billing specialist".

Alot of time and brain effort spent because of the complexity of the rebill, compounded by the reversals and charges following each error.

So, £60 in total. Does that sound reasonable?

Reed_Richards

I have received a "customer service gesture" from my supplier on two occasions after there was a problem which took time and effort on my part to resolve.  This was either a form of compensation or a form of refund.  My advice would be to ask for what you think is fair, justify it with numbers as far as possible, but don't get greedy.  I would have thought £60 is quite reasonable.   

BarelySentientAI

Your logic is good. 

I think that's a reasonable request, and you might be able to nudge a little higher.  Goodwill gestures are usually in the £50-£100 range, as are the compensation awards from the ombudsman.

£30 for the mandatory penalty plus £50 goodwill?