We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Energy Supplier Compensation
Does anyone have experience in compensation from Energy Suppliers?
Two months to replace a faulty smart meter; followed by incorrect rebilling - another 4 weeks. Matter resolved but I've asked for compensation.Supplier has asked how much I expect.
Ofgen automatic £30 payment for delay with meter correction. I consider a further £30 for the incorrect rebilling. I sent detailed explanations and evidence for each incorrect billing before it was referred to a 'billing specialist".
Alot of time and brain effort spent because of the complexity of the rebill, compounded by the reversals and charges following each error.
So, £60 in total. Does that sound reasonable?
Two months to replace a faulty smart meter; followed by incorrect rebilling - another 4 weeks. Matter resolved but I've asked for compensation.Supplier has asked how much I expect.
Ofgen automatic £30 payment for delay with meter correction. I consider a further £30 for the incorrect rebilling. I sent detailed explanations and evidence for each incorrect billing before it was referred to a 'billing specialist".
Alot of time and brain effort spent because of the complexity of the rebill, compounded by the reversals and charges following each error.
So, £60 in total. Does that sound reasonable?
0
Comments
-
I have received a "customer service gesture" from my supplier on two occasions after there was a problem which took time and effort on my part to resolve. This was either a form of compensation or a form of refund. My advice would be to ask for what you think is fair, justify it with numbers as far as possible, but don't get greedy. I would have thought £60 is quite reasonable.Reed1
-
Your logic is good.
I think that's a reasonable request, and you might be able to nudge a little higher. Goodwill gestures are usually in the £50-£100 range, as are the compensation awards from the ombudsman.
£30 for the mandatory penalty plus £50 goodwill?1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards