Composite door refund

CliveOfIndia

Exodi said:

Personally it sounds like it will end up being a massive drama trying to stitch up the local double glazing company while they fix the issue

Must admit I was thinking along similar lines.  Putting aside the OP's legal rights, what sort of company are we talking about?  If it was a local branch of one of the big national companies, then they could easily absorb the loss they'd incur should the OP insist on a refund - being made-to-measure, they're highly unlikely to be able to sell the door to anyone else, even at a substantial discount.

But if it's a small independent company who are probably operating on much tighter margins, the loss could be reasonably significant to them.  Yes, of course, you don't "owe them anything" as such, and your legal rights remain the same.  But if it were me, my conscience would be saying let them rectify the problem, especially if there's no real detriment to the customer when all's said and done.  Unless, of course, they're well-known locally as cowboys who gleefully rip off customers all the time.  But that's rarely the case with small local traders, otherwise they wouldn't be in business for very much longer.

I dunno, maybe I'm just too "nice", but those are just my thoughts.  The OP is free to do as they wish at the end of the day.

Ergates

shakey67 said:

I ordered a new composite door through a double glazing company local to me. 

Did you order the door online, or in person?

So yes it is kind of cutting my nose off to spite my face. But hey ho. Sometimes you have to stand up for yourself. 

That's.... not standing up for yourself, that's acting against your own best interest.

shakey67

I ordered through a local company that measured up the door. They then order from a big national company, put their bit on top and supply it to me. 

Local company didn’t check the door before delivering it to me and had it onsite the day my fitter was there. Costing me 125 pounds I had to pay the fitter for half a day wasted. Provided me no apology, and have said it will take another 4 weeks to rectify. 

I’m not sure how I’m acting against my own best interests by asking for a refund? If any of you think it’s acceptable to take 4 weeks to rectify a problem, then I just don’t get it. 

As far as I’m concerned the door should be arranged to be collected next day, max 48hrs. Then sorted within a week and sent back to me. Maximum 2 weeks turnaround. 

so I do see it as standing up for myself. 

How long would you all wait before you deemed the length of time unacceptable. If they can manufacture a door to your specifications in 4 weeks. Then there is absolutely no reason why fixing the problem should take the same amount of time. 

CliveOfIndia

shakey67 said:

Local company didn’t check the door before delivering it to me and had it onsite the day my fitter was there. Costing me 125 pounds I had to pay the fitter for half a day wasted.

OK, that maybe puts a slightly different slant on things - didn't realise it was a "supply only" contract, I'd assumed they were supplying and fitting the door.

shakey67 said:

I’m not sure how I’m acting against my own best interests by asking for a refund? If any of you think it’s acceptable to take 4 weeks to rectify a problem, then I just don’t get it. 

As far as I’m concerned the door should be arranged to be collected next day, max 48hrs. Then sorted within a week and sent back to me. Maximum 2 weeks turnaround. 

I think all that's been said is that you'd likely be no worse off if you took a refund and ordered from somewhere else - if it's made to measure then probably a 4-week turnaround in total is what you'd expect from any supplier, give or take.

And again, it's probably the case that the local company are at the mercy of the supplier here.  Sure, they can collect the door and send it off to the supplier, but there's no telling how long the supplier will take to remedy the problem and return it to them.  Maybe they've got a lot of order to fulfil, and your door just needs to wait its place in the queue ?  Who knows.

Don't get me wrong, I'm not trying to argue with you here, you are at liberty to take whichever route you see best.  I'm just trying to suggest logical reasons as to why the waiting time may be longer than what an "uninformed layman" (and I include myself in that category, so absolutely no offence intended !) might expect.

sheramber

Being holiday time may also affect how long it will take.

Ergates

shakey67 said:

I’m not sure how I’m acting against my own best interests by asking for a refund? If any of you think it’s acceptable to take 4 weeks to rectify a problem, then I just don’t get it. 

As far as I’m concerned the door should be arranged to be collected next day, max 48hrs. Then sorted within a week and sent back to me. Maximum 2 weeks turnaround. 

so I do see it as standing up for myself. 

How long would you all wait before you deemed the length of time unacceptable.

Presumably you ordered the door because you want the door.

If you get a refund from this company, you then need to find another company who can provide a door, get them to come and measure up, then wait for them to make and deliver the door.  Even if the cost is the same, the time to get this done is likely to be greater than 4 weeks.

So by going the refund route, you get he same result but it takes longer.

In terms of how long I'd wait:  however long I think I could get a different (appropriate) door from another company.  If there was a place down the road I could get one from in a week, then no, I'd not wait 4.  But if the soonest I could get one from somewhere else was 8 weeks, then I'd definitely take the 4.

PHK

Ergates said:

shakey67 said:

I’m not sure how I’m acting against my own best interests by asking for a refund? If any of you think it’s acceptable to take 4 weeks to rectify a problem, then I just don’t get it. 

As far as I’m concerned the door should be arranged to be collected next day, max 48hrs. Then sorted within a week and sent back to me. Maximum 2 weeks turnaround. 

so I do see it as standing up for myself. 

How long would you all wait before you deemed the length of time unacceptable.

Presumably you ordered the door because you want the door.

If you get a refund from this company, you then need to find another company who can provide a door, get them to come and measure up, then wait for them to make and deliver the door.  Even if the cost is the same, the time to get this done is likely to be greater than 4 weeks.

So by going the refund route, you get he same result but it takes longer.

In terms of how long I'd wait:  however long I think I could get a different (appropriate) door from another company.  If there was a place down the road I could get one from in a week, then no, I'd not wait 4.  But if the soonest I could get one from somewhere else was 8 weeks, then I'd definitely take the 4.

Plus it's probably going to take a bit  longer to find a door company that doesn't use the same door manufacturer to make an identical door.  Otherwise, the OP risks buying from the very company that made the mistake with only the local independent (who have no control over the door manufacturer) losing out. 

the_lunatic_is_in_my_head

shakey67 said:

 Costing me 125 pounds I had to pay the fitter for half a day wasted.

You can claim this as damages OP, well rather you can claim the second round of fitting as damages.